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Virgin Media Superhub (Netgear VMDG480)

Warning: Virgin Media residential broadband services use dynamic IP assignments which means that your IP address may change. It is likely to do so if you reboot your router, or if your router loses power or its Internet connection, but it may change on its own as well. Our Broadband Quality Monitor (BQM) tool does not support dynamic IP addresses at this time. You may add your router/IP to our system, but you must ensure you check regularly to ensure the IP address has not changed. You can check your IP address here. If it has changed, you need to disable your monitor and set up a new one.

To enable pings (ICMP echo request/response), follow these steps:

  1. Login to the router using your web browser at (this is the default IP address; if you have changed it, you will need to update it)
  2. Enter your username/password. The default settings will be found on a label at the back of the superhub under "Superhub settings" and will probably be 'admin' and 'changeme' respectively.
  3. On the next screen, find the 'Advanced Settings' link at the bottom of the page
  4. Under the 'Advanced' sub-menu click on 'Ping'
  5. Finally, ensure the tickbox is checked after 'Respond to ICMP echo requests sent to WAN IP' and click 'Apply'.

That's it! you should be done. Just don't forget to check back regularly (we would recommend weekly) to ensure your IP address has not changed–otherwise you may be monitoring someone else's broadband line