O2 clarifies 3G data speed situation

Wednesday 16 April 2008 04:40:16 by Andrew Ferguson

O2 has issued a statement to clear up the issue around the 128Kbps data speeds on its 3G network that surfaced last week.

"The vast majority of our 3G customers are able to access the internet on their mobile device at speeds of up to 384 KBps or typically up to 1.3 MBps if they have an HSDPA-enabled device. The O2 network is fully HSDPA-enabled and we will be further increasing the maximum speeds available on HSDPA throughout the year, up to 7.2 MBps.

Because of a provisioning error, which came to our attention last week, a small proportion of our 3G customers have not been getting these higher speeds.

We apologise to those customers who were affected. The issue is simple to fix and we will be doing so this week. If customers still have problems after that, they should call O2 in the normal way."

Clarification on 3G speeds from O2

Therefore, in a week or so if you have a strong 3G signal and find speeds are still around the 128Kbps region (when you are expecting 384Kbps or more) contact O2 to see if there is still an issue with the service.