Two weeks ago, we reported that ET Global Solutions has ceased trading. Since then, we have been contacted by a number of former ET Global customers trying to get their money back from the company, but have been experiencing difficulties both with the receivers and with credit card companies.
In a statement by Abdul Khaliq, a director of ET Global Solutions, we were advised that R W Keating were acting as liquidators for ET Global. Following several enquiries from users, we contacted R W Keating who confirmed that they are not acting as liquidators for ET Global at present and that to their knowledge the company is not yet in liquidation although they have been consulted by the directors of the company. Further developments may take place next week.
Despite two e-mails last week, Abdul Khaliq (who is also a director of Gio Internet which took payments from some users' credit cards on behalf of ET Global) has failed to respond to our queries regarding the appointment of liquidators and the inaccurate information he provided to us.
Many users have reported that their credit card companies are being "difficult" about getting their money back, some suggesting that consumers have no recourse if the company goes out of business. A BBC News article explains the card issuer's liability: Under Section 75 of the Consumer Credit Act 1977, the card issuer is "jointly and severally liable along with the supplier for the supplier's misrepresentation or breach of contract.".They go on to say: "[The] ability to seek compensation through the credit card company is particularly useful if the supplier goes bust or refuses to pay up." Customers paying by Debit card (e.g. Switch, Solo or Delta) are not automatically offered the same level of protection. Your local Citizen's Advice Bureau may be able to help. [ see also VNUnet ]
[ Update 13/11/02 13:00 ] - R W Keating have confirmed that they are now acting for the company. A creditors' meeting is likely to take place in the next two weeks where they will be appointed as liquidators. Abdul Khaliq has also contacted us to confirm that Gio Internet has already started contacting users who are already connected and those who paid money to ET Global but have not yet been connected.
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