Alcatel exchange firmware upgrade - update
Friday 20 September 2002 16:28:00 by
have informed us that BT has requested that the list of users with problems since the Alcatel upgrades be opened again. Admittedly it
is for a short time, BT wants to collect as many sets of details as possible before 5:30pm today.
The problem is generally affecting users with the SAR-715 modem, but there are a few other modems based around the Globespan chipset that are having problems.
If you are affected and have not previously contacted Solwise then email email@example.com
. You will need to include information to identify your line
to BT, these include name, telephone number of the ADSL line, exchange name and ISP. If you happen to know your CBUK number that will prove handy too. Alternatively you can call Solwise at 0845
Hopefully the exchanges will get the fixes applied over the next few days and people will be able to get back online.