Telewest and the exploding junction box
Friday 26 July 2002 09:01:00 by
Telewest customers have had a bad day of it yesterday evening, an electrical junction box exploded 2km outside of Telehouse severing their fibre link between Camden and Telehouse.
Full details of the ticket can be seen on their status page
. In theory, the service should be OK now as
Telewest has re-routed traffic.
The status pages are refreshing alot compared to ADSL ISPs and perhaps should be an example of how to communicate faults clearly to users.