Hopefully this is just a case of someone having broken something very important, but reports are arriving and when we have checked various BT Group sites and they do appear down.
The main bt.com, btwholesale.com, openreach.co.uk sites appear to be down, we have fired off a question to try and find out why.
This does not appear to be affecting peoples broadband connections, as based on activity on our speed test we are still seeing the expected numbers and speeds for this time of day.
Update 4:45pm Some people did end up with their broadband breaking, though the volume affected is unknown, we have seen a spike in people with a BT connection testing their broadband, i.e. probably checking connection after finding some pages not working. The generic advice whenever a provider has problems of do NOT restart your broadband router, as existing connections will often continue to work, but the authentication part if starting a new connection may fail. Unfortunately as the Home Hub supplied by BT does not respond to pings and thus our BQM monitoring tool, it is difficult to judge how many connections are up or down, apart from those people who have replaced the supplied hardware.
Some BT websites do appear to be coming back too.
Large numbers of customers have been experiencing temporary issues with their broadband services this afternoon. Customers can still receive and make calls as normal.
We’ve been working hard to fix the issue and are glad to report that nearly every customer affected is now reconnected, approximately two hours after the problem started.
We apologise to any affected customers for the inconvenience.
There is no evidence at this stage to suggest that we were subject to a malicious attack.BT statement on outage