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New Openreach CEO appointed from within the BT Group
Monday 11 January 2016 10:25:03 by Andrew Ferguson

Joe Garner who is leaving Openreach as its CEO this quarter now has a replacement in the form of Clive Selley. Clive is currently Group Chief Information Officer as well as CEO of BT Technology, Service and Operations.

"I am honoured to have been asked to lead Openreach at this important point in its history. The huge investment it has made over the past decade has made the UK a broadband leader, and we need to build on those foundations by deploying fibre to further communities and by rolling out ultrafast broadband. Customer service is a top priority of mine and I am committed to delivering further improvements by working closely with all industry partners who rely on our network to serve their customers.

Openreach is at the heart of the UK economy with our open access network underpinning a ferociously competitive broadband market. That has benefited consumers and businesses greatly.

The engineers are the lifeblood of Openreach and I have been hugely impressed by their tireless work in challenging circumstances during the current floods. They will play a crucial role in the coming decade as they have done to date.

Clive Selley, new Openreach CEO

Taking over at this point in time when it is highly likely that 2016 will bring transformative change on Openreach as a result of the decisions by Ofcom is a difficult one. It appears that as part of Clive's previous role he oversaw some of the development of which Openreach is hoping to use to transform the network from superfast to ultrafast. Whether and a wider FTTH roll-out will happen depends a lot on the outcome of what Ofcom decides, they could keep things as they are and meddle slightly, they could force Openreach to operate more at arms length, or force the division to become its own PLC or the nuclear option of recommending re-nationalisation of the local loop.


Posted by TheEulerID about 1 year ago
Renationalising of OR is not an option for a market regulator to consider. That's firmly in the arena of politics and, especially given the complexion of the current government, it's never going to be considered. It would also be ruinously expensive and raise massive issues of state intervention in areas where there are significant commercial operations.

nb. it's previous role, not roll...
Posted by csimon about 1 year ago
"Openreach is at the heart of the UK economy" - hence why it is a disgrace it was allowed to hold the country to ransom over the nationwide communications infrastructure. What has been achieved by today has not been Openreach's doing, it was content to leave vast proportions of the country with no fibre-based internet.
Posted by MCM999 about 1 year ago
@csisimon. Please explain why a commercial company answerable to its shareholders should subsidise the extension of its network into commercially non-viable areas? Surely this is the role of government, and indeed BDUK has helped extend faster broadband into such areas.
Posted by Kaufhof about 1 year ago
@csimon What is meant by " no fibre-based internet "? Surely, if you track back far enough, you’ll find the signals carried by fibre?
Posted by generallee94 about 1 year ago
Openreach and the BT Group in general are a shower of ******s...

BT still saying I can't be connected even though a week ago Openreach installed new sockets, DP and connected it to the cab and even confirmed to me it was ready for activation.

They constantly lying about dates, promising today would go ahead as planned (it didn't) and then saying it will be Friday, now there saying 'maybe' 22nd for 'phone'

all this because Flat ** was added before the original address...

27 days with no broadband now, looks like its going to be a considerable amount of time yet until we get connected
Posted by generallee94 about 1 year ago
So IMO, nationalise them, blow em up, I don't care but remove the monopoly and make them answerable to shite service
Posted by uniquename about 1 year ago
Is that the apartment block that needed Openreach to install master sockets in each flat and connections from each to an incoming 100-pair cable? Which the developer hadn't arranged to happen in time for people moving in?
Posted by fastman about 1 year ago
and that's openreach's fault !!!!! you couldn't make it up
Posted by generallee94 about 1 year ago
Nope the sockets and cabling where all installed already!

Openreach's job was to just punch the pairs into the DP which was delayed by Openreach due to staff shortage.... according to the Openreach engineer who did it.
Posted by fastman about 1 year ago
mmmm would disagree with that as there are clear timelines for
Posted by generallee94 about 1 year ago
???? disagree with what and how ???
Posted by fastman about 1 year ago
the statement by the engineer -- or it could be that there a significant amount of that to do - so depending when and what Openreach was actually asked to do by the developer (that's a whole subject in itself) so don't believe everything your provider or an engineer tells you. not sure how you think for any one moment that openreach as a separate company would be any better. especially if your developer was at fault in the frist place
Posted by fastman about 1 year ago
which they could have been
Posted by generallee94 about 1 year ago
The developer wasnt at fault.... That I can assure you!

Also I never said seperating the companies would make them better, but its worth a try as BT Group are certainly not making it work as effeciently as required!
Posted by fastman about 1 year ago

so this is not correct then

Is that the apartment block that needed Openreach to install master sockets in each flat and connections from each to an incoming 100-pair cable? Which the developer hadn't arranged to happen in time for people moving in?
Posted by generallee94 about 1 year ago
no that is not correct.... the engineer "decided" to install master sockets himself so that lines could be remotely activated instead of requiring visits to EU.

The flats already where fitted with sockets , however these where not Openreach branded.
Posted by fastman about 1 year ago
Engineer "Decided" -- that so rubbish they were probalnt not standard NTE equipment (so they needed to be replaced - a significant amount of installs for Fibre are a PCP only so don't require home visits -- assume kit was correct / right spec -- therefore need to be standsrdised to enable remote acccess -- that how a Network operator manages their network primarily developer likely not adhering to developer guide from Openreach which developers have access to -- and that an openreach problem -- how so

Posted by john-fraser about 1 year ago
What does he mean "superfast to ultrafast". I'd like to have something better than the 0.47 I've just tested. Having been kicked into touch by TT over to Fleur telecom nothing has changed - it's still a crap service because BT and Openreach won't let any other ISPs into our exchange. PITA both of them. I get really ticked off with CEO platitudes telling me that everything in the garden is lovely
Posted by generallee94 12 months ago
@fastman - Yes as I said above the case is the engineer did install those sockets as they weren't NTE5's... even though the NTE installed in my apartment was faulty...

However this isn't what was holding up the order, it was failure by Openreach to process jobs correctly at offices..

Anyway, why would this be the Developers problem, the developer wouldn't be able to install Openreach's equipment.
Posted by generallee94 12 months ago
@fastman - Openreach arrived at my place on Friday to install the line, the engineer said he could also do the fibre connection however he would need his office to send the job to him... he requested it 3 times throughout the afternoon and even with BT moaning at them from the other side they still couldn't make it happen...

Luckily thanks to someone handling my complaint at BT the broadband was activated remotely on Saturday morning, however I've had to connect to the test socket as seems interstitial plate is faulty...
Posted by generallee94 12 months ago
@fastman - I plan to replace NTE with original socket Developers installed, NTE is ugly!
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