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Joe Garner to step down as Openreach CEO as he moves to Nationwide
Monday 16 November 2015 10:04:51 by Andrew Ferguson

Joe Garner who joined Openreach as CEO in February 2014 will have served two years at the tiller when he moves on to a new job as CEO of Nationwide in Spring 2016. No names have been declared for the new Openreach CEO position but given the regulatory battle ahead we would expect someone who is used to dealing with fighting their own corner.

Recent changes in the way Openreach deals with end-users (remember Openreach customers are actually people like Sky, BT Wholesale and TalkTalk) with the introduction of the View My Engineer system to help end-users know where an engineer is have the ability to improve the perception of service levels but we are coming across people where retail providers have not told their customers about the option - suggesting that even as Openreach changes the additional latency in how the retailers deal with changes in terms of adoption is not always the best it can be.

For those who want to track the performance of Openreach, there is already a body doing that the Office of the Telecommunications Adjudicator tracks a number of metrics covering fault and provisioning times at Openreach.

Who ever takes over the reigns at Openreach the next couple of years are going to be tough, as there is all the work still ongoing with expanding the FTTC and FTTP footprint and the initial roll-out of G.fast, while the behaviour of the company with regards to what it is charging the various gap-funded projects is under eternal scrutiny and other large commercial operators are looking to shape Openreach into a cheap dark-fibre resource, though whether these other operators are looking at everything from the position of low cost FTTH in the most commercial two-thirds of the UK or 100% of the UK is a massive unknown and is where a strong regulator will be needed.

Comments

Posted by Scampmeister about 1 year ago
Dido Harding might be looking for a new role.
Posted by mklinger about 1 year ago
Openreach needs a good shake up , it has failed to tackle exchange only lines.
Posted by Gadget about 1 year ago
Cue Panto"Oh yes it has tackled EO lines", but not all of them
Posted by bcuser about 1 year ago
Whatever has OpenReach done for us
;-)
Posted by Llety about 1 year ago
It would be fair to say that the work of Openreach and the work of HSBC or Nationwide are very different. Just odd that a banker is seen as the best person to run a business where the roll out of network infrastructure is key to the future of the BT group and nation.
Posted by fastman about 1 year ago
bcuser so where are you then
Posted by bcuser about 1 year ago
It was a Python reference..in relation to EO Lines. and Gadget2

In reality, OR are very unresponsive by their nature,
They take it to an art-form

For the record.
I don't have an EO line, but feel for those who do.
Posted by fastman about 1 year ago
bcuser so just an excusre of a misinformed statement then !!!!
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