The outage of the TalkTalk website appears to be over and the reason for it has been revealed in the form of a cyberattack. TalkTalk has published a note detailing what it can say for now as a criminal investigation is underway and has advice for TalkTalk users surrounding personal data. As yet exactly what information was accessed is not clear but always best to be careful.
"We are very sorry to tell you that on Thursday 22nd October a criminal investigation was launched by the Metropolitan Police Cyber Crime Unit following a significant and sustained cyberattack on our website on Wednesday 21st October. The investigation is ongoing, but unfortunately there is a chance that some of the following data may have been accessed:
- Dates of birth
- Email addresses
- Telephone numbers
- TalkTalk account information
- Credit card details and/or bank details
We are continuing to work with leading cyber crime specialists and the Metropolitan Police to establish exactly what happened and the extent of any information accessed.
We would like to reassure you that we take any threat to the security of our customers’ data very seriously. We constantly review and update our systems to make sure they are as secure as possible and we’re taking all the necessary steps to understand this incident and to protect as best we can against similar attacks in future. Unfortunately cyber criminals are becoming increasingly sophisticated and attacks against companies which do business online are becoming more frequent."TalkTalk on website hack
The TalkTalk note contains advice and highlights that TalkTalk will never call and ask you to provide bank details. For many of our visitors the advice will be almost routine but it may be worth checking with family and friends that they are all up to speed on what has gone on, since if forewarned they will hopefully be more on their guard.