BT Retail changed how its BT Sport packages worked back in June and should have contacted customers in June and July to give them a choice to downgrade to BT Sport Lite or cancel all the sports channels, doing nothing would result in an extra £5 per month charge unless a BT TV customer.
This change led to a fair bit of confusion so Ofcom has blown its referees whistle and called an early penalty just as Premier League season gets underway. This means that people who were confused by the previous emails should get more of a grace period.
- Customers will have up to four weeks after they receive their first bill that includes the new £5 monthly charge to complain to BT (this includes customers that are billed quarterly); and
- Any customer who does complain will be offered a 'no quibble' refund of any charges paid; and the opportunity to downgrade to BT Sport Lite or cancel their BT Sport service.BT has confirmed the above after discussions with Ofcom
The BT Sport channels have always been divisive as many feel they are not something that BT should be doing but it is the largest use of multicast IPTV technology in the UK and is the first European Sports channel in Ultra HD so even if you abhor football it is providing BT Retail with a compelling use for faster broadband beyond watching hour upon hour of cute cat videos in 4K on YouTube.