In a society that is increasingly ignoring the old 9-5 Monday to Friday routine it is a bit of surprise to see PlusNet reducing the hours its telephone support centre is open.
"We are always striving to improve our award winning customer service, and as a result we have been looking at our customer support opening hours. After extensively analysing the times at which our customers call, and how long they have to wait, we are revamping the call centre opening hours. This will allow us to have the majority of our staff working when customer demand is at its peak. From 13th July 2015 our UK customer support lines will be open from 7.30am to 10pm every day. Our business customer support is open 24/7."Changes to PlusNet call centre opening hours
Previously the support call centre was open all day, every day but after July 13th that will be changing. We presume the idea is to move lots of staff working the late night shift to cover the peak period for calls, which is likely to be in the 5pm to 9pm window.
PlusNet as a provider has always tried to ensure that its online FAQ and ticket system is what most people use when they have problems, but for many people the chance to talk to a reassuring voice to help resolve a problem or for those that cannot get online or simply cannot find any help online the phone support is important.