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2.3 million now signed up to BT Consumer Infinity fibre based service
Thursday 31 July 2014 09:21:10 by Andrew Ferguson

BT Group has published it latest set of quarterly figures and they indicate that BT Consumer division (BT Retail) is still winning the majority of the FTTC business within the UK. The good news is that the fibre based broadband network from Openreach is now available to some 20 million homes and growing at a rate of around 70,000 extra premises per week as new cabinets go live.

"We have passed more than 20m premises with our fibre broadband rollout. We achieved 341,000 net fibre connections, an increase of 29%. That brings the number of homes and businesses connected to more than 3m, 15% of those passed. Overall DSL and fibre broadband market net additions were 163,000, 14% down on last year.

...

Capital expenditure decreased 8%. While our commercial fibre build is nearing completion, we have increased the overall intensity of our fibre rollout through the BDUK programme. We received grant funding of £73m (Q1 2013/14: £12m) relating to the BDUK programme with the increase from last year broadly offsetting the overall increase in our fibre capital expenditure. Operating cash flow increased 11%."

Extract from Openreach section of results for 1st quarter to 30th June 2014

Openreach with 3 million customers via various retail providers signed up on its FTTC and FTTP networks is showing a reasonable level of take-up at 15% and as demand for faster broadband increases driven largely by video-on-demand services the take-up level is likely to increase. For the BDUK projects once 20% is hit within an intervention area clawback mechanisms kick-in so that the County Council partner gets some of their investment back and can either return this to their coffers, or re-invest in pushing fibre based services deeper into rural areas.

The BT Consumer division is out pacing the growth of the other large broadband providers, adding 104,000 new broadband customers in the last quarter and now has over 7.4 million customers on a broadband service. The idea that all fibre based broadband is called Infinity is something that other providers are fighting but with 226,000 out of the 341,000 fibre connections in the last quarter it looks like an up hill struggle to convince the public that fibre based connections are available from a wide number of broadband providers at the retail level.

Hopefully as the commercial roll-out phase for fibre based broadband slows down, those areas where they can see FTTP infrastructure partially built will see the final bits of work completed over the next few months and the online checkers will finally allow them to place an order for a 40 Mbps, 80 Mbps or faster service. Some 150,000 premises can order FTTP on the Openreach network at this time, but more should have it available, the problem is one of limited resources and with pressure to hit deadlines for the BDUK projects there is a risk that people may have to wait even longer.

Comments

Posted by hypertony over 2 years ago
And Primus Saver says there are low demand for fibre broadband...
Posted by fastman over 2 years ago
i assume primus saver is basic copper so think that woudl be FTTC or fibre service - deamnd for fibre is growing all the time as applications increase and expectation get higher
Posted by Blackmamba over 2 years ago
The 20% clawback rate should kick in before 8 weeks on a Cab if the Coouncil has done the advertising correct and has told customers the Cab is open to all ISP,s. In the BT commercial section the advertising is very poor we in Surrey are waiting for BT Infinity to be connect after six months on a line because all the data is incorrect sill waiting a reply from Openreach.
Posted by AndrueC over 2 years ago
"And Primus Saver says there are low demand for fibre broadband..."

What do you call 15% then? It's not what I'd call high demand that's for sure.
Posted by WWWombat over 2 years ago
Doesnt 15% sound small when said without context?

Yet VM has a market share of around 20% of all broadband lines (4.3m out of 22m), and it has taken them 15 years to get to that total, and isn't growing.

At the current rate of subscriber growth (340k per quarter) the Openreach total will overtake that in the next 12 months.

IIRC, point topic reckoned that growth will continue for the next 3 years before slowing down.
Posted by WWWombat over 2 years ago
Another way to look at it is that around 65% of premises currently get broadband using DSL over the phone line (the rest is either VM cable or has no broadband). So the FTTC/FTTP rollout has captured almost a quarter of its obvious target market.

Judging by the rollout graph in the BT quarterly results, the average FTTC cabinet has been stood for 2 years (oldest 4 years, newest less than 1 month presumably) .

Convincing a quarter to convert in, on average, 2 years is not a bad feat. And "everyone" says the rural takeup will be higher!
Posted by fastman over 2 years ago
blackmanba whats your cab that been waiting 6 months ? pm me
Posted by AndrueC over 2 years ago
"Doesnt 15% sound small when said without context?"

It still seems small when put in context. VM's market share is pitiful. In comparison with VM BT looks like doing better..but still not what I'd call high demand.
Posted by Blackmamba over 2 years ago
Hi Broadband Watcher
The Area is Hindhead Cab 13 my neighbour has had problems trying to be transfered from Plusnet to BT Infinity 2 and I got involved when her order was cancelled for the sixth time. I found out the records were incorrect on house name plus post code and Cab availability. I am waiting reply from Openreach via E/mail and BT sales . The Cab was open December 2013 confermed from Openreach via last E/ mail.
Regards. Phil. Ex BT Hindhead. Mtce
Posted by George99 over 2 years ago
People are screaming out for fibre broadband - if only they could get it?!
Posted by zyborg47 over 2 years ago
The problem here is that people think Infinity is fibre and you can only get Fibre from BT and IMO, I think that is the way BT played it. Even I was confused at first when FTTC first started in this country.
I certainly would not touch Bloated toad again, with their traffic management and lies.
Posted by dgmckenzie over 2 years ago
I want it, but like most of the town can't get it as we are plugged directly into the exchange :-(
Posted by WWWombat over 2 years ago
@blackmamba
If you are ex-BT, I'd have thought you would be aware that the best way to get such inconsistencies fixed is to email the CEO of the group. His team of troubleshooters can usually bang the right heads together that get results much faster than via the "non-customer-facing" Openreach or the Indian call centre of BT Retail.
Posted by WWWombat over 2 years ago
@AndrueC
Yet BT were deploying with a 20% target and a decade+ period for returns. I guess we can only judge "high" or "low" demand relative to such expectations.
Posted by Blackmamba over 2 years ago
Broadband Watchers.
If all the the customers who want SFB or better service the best option is to record your speed on the post code on Thinkbroadband map this will improve the results. It will only require a few on each Cab per week this will also improve the take up rate.
Hi Wombat. We have been to the CEO Openreach on Cab 6 (BT Com Section) in Hindhead via MP but Openreach will not change their dates Dec 2014.
Posted by WWWombat over 2 years ago
I doubt that going to CEO of Openreach, CEO of BT group or an MP will result in a cab being pushed through the programme any quicker. Anyone, & perhaps everyone, has exactly that claim over their own cab.

But emails to the CEO of BT Group are known to be able to sort out issues in the hidden depths of BT that ordinary customer support scripts cannot cope with (but ironically, I find Plusnet can cope with!) Your cab 13 issue is just such a case.
Posted by PaulKirby over 2 years ago
The way I see it if they finished off what they started a few years back on 14 or so FTTP installs for 14 phone cabinets they would probably have more sign up.
Posted by fastman over 2 years ago
blackmams so how far are you from that cab is over say 500 -600 metrres then >40 m/bps product from a cp wont be any good and will not be able to be sold. - as an aside if a cab loses its slot due to troubles with highways, land issues or outher such things -- its could lose its slot (assuming it remains in the programmes the cab programme from approval to deployment is circa 9 monthe to a year so from when that is actually approved to eit being orderable by a subscribert
Posted by fastman over 2 years ago
blackmamba i assue there was some issue around 6 then
Posted by fastman over 2 years ago
blackmanba if you are over a 1km (depending on local Conditions) you many not get any ulift at all - FYI not sure what issue is

Posted by csimon over 2 years ago
The takeup was 9% not too long ago ISTR. And to be honest,by now,we are halfway through BDUK.If we assume that initially it was indeed the easier targets that were done first commercially,before BDUK,the ones that cost less therefore more likely to have already got good service & is why there was low take up to start with via the commercial rollout,we might already be seeing the more difficult & neglected areas starting to come through which,together with increased publicity, might be the reason for the 15% figure now.
Posted by PaulKirby over 2 years ago
Well we are still waiting for our FTTP since 2011 and we are "Part of BT's 66% Commercial Plan" we have even got the fibre manifold and enclosure on the poll, so maybe they are just delayed in their Commercial rollout plan.
Posted by PaulKirby over 2 years ago
What a crock, just found out some more information about FTTP, seems that BT has dropped the 25% FTTP rollout, halfway down the post.
http://www.pcpro.co.uk/news/388594/bt-hits-66-of-uk-in-fibre-rollout

So what happens to the people that have the fibre manifold and enclosure on the pole ?
Posted by Blackmamba over 2 years ago
Hi Flash. I think you are correct on Cab 6 (BT Comm section) at Hindhead we lost our slot due to planning over the Cab being placed on Surrey County Council ground this problem was two years ago. Openreach fibre boys have provided the cable to the old Cab.
Cab 13 ( BT comm section ) I think it is down to Data incorrect on Openreach computer and they are unable to change it in the Programe.
Posted by Kebabselector over 2 years ago
Image what the sign up would be like if the upgraded some of the uneconomical cabs that most of us on the forums seem to be connected to!
Posted by AndrueC over 2 years ago
@Kebabselector: I can imagine what their accountants and shareholders might say.

'Uneconomic' usually means 'we would lose money' although it can just means 'we wouldn't make useful amounts of money'.

If what you suggest is correct then BT are sensible to avoid enabling such cabinets. It would hurt them to take on large numbers of uneconomic customers.
Posted by AndrueC over 2 years ago
As the roll-out progresses profits will be increasing and as that happens BT will become more willing and able to take on less profitable and even loss-making cabinets. But they have to keep a balance.

There's nothing attractive to BT about large numbers of subscribers unless they are economic (ie; profitable) subscribers.
Posted by Blackmamba over 2 years ago
Broadband Watchers
Work started on the last Cab 7 ( 100 customers) in Hindhead yesterday power feed in road. Fibre is at the location term in Haslemere could be open for service in 10 working days.
Posted by andrew (Favicon staff member) over 2 years ago
If a provider enabled the cabinets people were moaning about, those on the cabinets not enabled would be moaning too.

Until someone commits to over 100% coverage of superfast broadband there will be have have-nots, and even then there will be those who complain that is not enough.
Posted by fastman over 2 years ago
there is also the ability (asuming you exchnage is enabled) for a commuity / Business Park to community / Prviate fund your cabinet if it not covered by commercial or BDUK programmes (see openreach FAQ's Rura Broadband)
Posted by Blackmamba over 2 years ago
Hi Flash. All Hindhead Cabs (total 14) are Fibred back to Haslemere Exchange GSC so all ports are Haslemere (numbers) Market 3.from Market 2.
Hindhead with 3k lines will have only a few not be able to get 15 meg/down.
Posted by fastman over 2 years ago
anything over aounr 1.2 - 14.km will get little or no uplift from the FTTC cab
Posted by fastman over 2 years ago
sorry that shoudl be 1.2 - 1.4 -- any thing over aorund 1.6k as a norm the adsl speed will be better so the FTTc will ever be offered on the checker
Posted by andrew (Favicon staff member) over 2 years ago
Http://maps.thinkbroadband.com has a new layer that will help with the will a postcode benefit debate
Posted by mikejp over 2 years ago
fastman - here on SDWSTCH we are finding (on a small sample) that, with the crummy lines we have, 1000m seems to be the point at which it drops to 4-5Mbps. I hear 2Mbps is now the 'accepted minimum' for VDSL speeds - bit of a joke really to ask folk to shell out about £10 a mounth more so they can come off the BDUK <2Mbps list..............
Posted by WWWombat over 2 years ago
fastman
1200m can still be superfast speeds. It depends on quality & diameter of copper too.

Plusnet found the drop-off point tended to be 2km, while they had one sub at 4.2km who was faster than their ADSL speed. He must have had decent thick copper.

http://community.plus.net/forum/index.php?topic=94369.0
Posted by fastman over 2 years ago
Mike JP that consistent may have been a bit more / Bit less
Posted by fastman over 2 years ago
wwwwombat depending on what property it was and where it was i may have had a direct route to the DP -- there are instance os when telecomms / power was first installed to premises that were important in the life of the exchange that some had direct routes laid to them and therefore they will get a much better speed over a far greater distance
Posted by mikejp over 2 years ago
The caution is clear - the BT wholesale 'checker' appears to take no or little acoount of the line quality. Our 1000m plus connections were all given much higher expectations on the checker.

BEWARE before you sign up. There is no comeback.
Posted by chilting over 2 years ago
Imagine the excitement of finally getting fibre when you have been used to speeds of 1.25 Mbps and finding that your speed has gone up to the dizzy heights of 4.5 Mbps. Then you are told that that's fine, you have more than 2 Mbps, stop winging, we might even do something about it in two years time.
Posted by fastman over 2 years ago
mike JP that why you get a clean and ompacted speed -- speed is also measured to the DP so if you have along drop from the DP to the premise that may impact as well
Posted by Blackmamba over 2 years ago
Broadband Watchers
When transfering to FTTC (buyer beware) first check the distance from your new Cab (FTTC) to your home because the A and B banding could be incorrect thus giving your ISP false selling data. This kicks in at aprox 1500 mtrs also remember that different ISP give different service (speed).
Posted by chilting over 2 years ago
@Blackmamba
In my case at 1.8km from the cabinet the BT Wholesale data is wildly inaccurate. Band A gives 8.3 - 13.3 Mbps and band B 5.2 - 10.5 Mbps. My actual speed varies between 3.75 Mbps and 5 Mbps with brief periods when it increases to 7 Mbps. After very extensive checking BT have found no faults on the line. This experience has been repeated by others on my rural exchange. The chances of finding a Band A long line would appear to be very remote! FTTC at 2 Mbps is being offered to my neighbor's.

Posted by Blackmamba over 2 years ago
Hi Chil.
We have the same problem at 1.8 km with ZEN and they are on band B this line is at Churt on the Thinkbroadband Map see results. We are working to get it above 15 meg Surrey,s % target at that range. 100 Mtres towards the Cab we have a Referance of 17.5 Meg. I think there is a section of alluminium or the banding is incorrect.
Posted by chilting over 2 years ago
@Blackmamba
It is interesting that Surrey are tackling this long line problem and have targets for improvement. West Sussex seem content to deliver anything over 2 Mbps and that's your lot!
Posted by Blackmamba over 2 years ago
Hi Chil
The target for Surrey is .3% over 450k lines that covers (BT comm + SCC section). From this every Cab counts in Surrey to be over the 15 meg I received this information from BT/ Openreach at the open meeting at Dorking. I did work for BT (35 years) on BT plant at that time I had all the post codes plus the Cab positions so I feel the target was achievable. In my own time I have been out with all section on the provision to fibre to the Cabs ,sub duct , power 240v power ducting , pole work fibre.
Posted by mikejp over 2 years ago
chilting - as you know from what West Sussex County Council told you, because you are now (and paying handsomely!) getting >2Mbps via your bonded FTTC connection it would seem they are considering you as >2Mbps for the purposes of the BDUK scheme and presumably will not be 'improving' your broadband under the scheme.

In my view if Councils are going to say "well, you COULD get >2Mbps if you took FTTC" across the area, this grossly contravenes the intent of the BDUK scheme anmd possibly EU rules.
Posted by chilting over 2 years ago
@mikejp
I will be suggesting to WSCC that they ask BT to install FTTRN in the SCP cabinet that is only 500M from me. This would also bring FTTC to the majority of the rest of the customers on long lines served by Cabinet 4 in West Chiltington. I would expect BT to do this as an upgrade to provide an acceptable level of service rather than using the BDUK funding.
Posted by mikejp over 2 years ago
OK - good luck! I cannot se BT talikng this as a 'commercial' move due to the small number of properties involved, and WSCC will not look at it, I'm sure, until all other work is done on the other exchanges and they start on the >2Mbps (assuming the new 'assessment' provides any.........)
Posted by Blackmamba over 2 years ago
Broadband Watchers.
Hi Chil If Cab 4 in West Chiltington has not been taken over by BT / Comm Section there must be no demand or it is not cost effect they only go cherry picking like all private ventures.
Posted by mikejp over 2 years ago
Black - all 8 village PCPs have been twinned under BDUK. The problem is the cruddy SCP connections for the longer lines.
Posted by Blackmamba over 2 years ago
Hi mike.
There could be a job planned for this work to be diverted at a latter date play it cool if possible get your results on Thinkbroadband maps and the post codes updated if possible.
Posted by Kebabselector over 2 years ago
@AndrueC: 'Uneconomic' usually means 'we would lose money' although it can just means 'we wouldn't make useful amounts of money'.

Sadly I think the latter is true - they are picking the low hanging fruit, which for economic reasons I understand. I wish I could blank out all the advertising for Fibre as it just rubs it in a bit!
Posted by mikejp over 2 years ago
Blackmamma - I fear probably not - the County have already told a sub-2Mbps they will need to wait until end 2016.
Posted by chrysalis over 2 years ago
andrue actually 15% of total homes passed is pretty impressive, those who think it should be a much higher figure for a new product are delusional. If we had this mindset decades ago we wouldnt have tv's now e.g. Remember some of these properties will be empty, no broadband at all, cable etc.
Posted by Blackmamba over 2 years ago
Hi Chr
I checked the test Cab 12 on take up rate in Hindhead and the results were 90 tie used on the Cab 143 homes each home was advise via letter and advertising by Surrey County Council the time scale 5 months. The second Cab 14 was opened two weeks ago I have no results from this one yet both been provided by SCC.
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