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ISPA Awards 2014 Winners Announced
Thursday 10 July 2014 23:03:49 by Andrew Ferguson

Sixteen awards have been handed out at the 16th annual ISPA Awards, after lots of technical testing and reading of all the entries by the judging panel. The awards were handed out at an event in London where the winners got to celebrate and also enjoy the banter of the host for the evenings event.

Winners of a 2014 ISPA Award
Award Winner
Internet Hero The Guardian
Internet Villain GCHQ/NSA
Best Superfast Broadband Hyperoptic
Best Consumer Fixed Broadband PlusNet
Best Business Fixed Broadband Urban Wimax
Best Wireless Metronet
Best Shared Hosting Macace
Best Dedicated Hosting Storm Internet
Best VoIP Soho66
Best Consumer Customer Service Catalyst2
Best Business Customer Service Exa Networks
Internet Safety & Security Sky
Managed Service Innovation Memset
Best Business Use of Cloud Talk Straight
Customer Choice Award Catalyst2
Best Use of Digital Hyperoptic

There was one commendation, Boundless in the Best Wireless category with the judges panel saying 'Judges felt that the performance of Boundless deserves a recommendation and look forward to seeing much more from this fixed wireless provider.'

The reasons given behind the Internet Hero and Villain awards were as follows:

Internet Hero - The Guardian - For their excellent reporting of mass surveillance programmes.

Internet Villain - GCHQ/NSA - For running the widest covert electronic surveillance programme in the world.

We would like to highlight that three of the five entries in the Superfast Broadband category are FTTP/FTTB operators and the difference in speeds between these and the more normal FTTC based services is very significant. The winner in the Wireless category Metronet also showed during the technical testing that wireless broadband can be superfast and enjoy low latency.

For those annoyed that their provider who they feel should have won but never features, only those providers who put themselves forward for consideration stand a chance of winning. So pester your provider if an ISPA member to make sure they enter the 2016 Awards.

The award winners have started to send out their official responses to their success and while we would like to feature them all as their comments arrive we will cover just the first one we got.

"We're honoured to receive two awards at this year’s ISPA awards. We were especially pleased to have been named ‘Best Superfast Broadband’ provider when we were up against so many of our gigabit peers.

It really feels as though there is a step-change taking place in the UK broadband industry, as consumers start to understand and appreciate the value of FTTH. Being recognised by ISPA for the work we are doing is hugely encouraging – we will continue to lead the charge for gigabit broadband and prove to consumers that there is a better way."

Dana Tobak, Managing Director at Hyperoptic on winning two ISPA awards

We would like to add that the Superfast category is very close to being the ultra-fast category with three of the nominees offering services that well exceed 100 Mbps, maybe in 2015 the short-list will be all Gigabit and FTTH providers.

Unfortunately no-one from the NSA or GCHQ was there to receive the award for Internet Villain, but the award for Internet Hero did get handed over to The Guardian who attended.


Posted by otester over 2 years ago
A joke as usual except the "internet villain" category.
Posted by MichaelF over 2 years ago
Despite Otesters pessimistic comment - well done to all the winners last night.
Posted by Dixinormous over 2 years ago
Not a surprise that 3 of 5 are 'ultra-fast'. Not a huge amount, performance-wise, to choose from the mass of operators selling Openreach FTTC.

Hopefully next year will throughout be majority FTTP providers.

Anyone would think there's some momentum being gathered. Signs are appearing.
Posted by Michael_Chare over 2 years ago
I am surprised that Soho66 are classified as 'Best VOIP' despite having no retail product.
Posted by tommy45 over 2 years ago
NSA or GCHQ AKA the Government regardless of which political party , as they the main 3 or are all the same Greedy self serving wanna be control freaks
Posted by professor973 over 2 years ago
Plusnet coming best, when in reality at best they are a middle of the road supplier, but add poor customer service and we have the usual joke when there are a few really good suppliers out there. This is about numbers of votes and little to do with quality.
Posted by uniquename over 2 years ago
Plusnet Customer Service is having a poor period on phone and ticket responses due to an incredible increase in customers. No doubt due to word of mouth recommendation. CS provision will catch up. In-house and thinkbroadband support by reps is outstanding. For normal people the broadband quality is just as good as the premium priced ISPs.

It would be interesting to see how the premium providers would cope three-quarters of a million mainly consumer customers. They rely on their business customers being off-line at consumer peak time.
Posted by Spud2003 over 2 years ago
@professor973 -

PR100 you've been consistently posting these types of comments for what must be about 10 years now despite not being a Plusnet customer(since they kicked you out). People should treat your comments with the respect they deserve - which is not a lot.
Posted by professor973 over 2 years ago
@Spud2003 I have never been kicked out of Plusnet knowall barst.
Posted by Spud2003 over 2 years ago
@pr100 -

The irony of being called a knowall by pr100 is not lost on me.
Posted by binary over 2 years ago
Been with Plusnet FTTC since last year - works well for me, v happy with it all thus far. Haven't had any need to open a support ticket, but find it reassuring to see that Plusnet support is present and engaged on the TBB forums as well as their own forum (for customers only).
Posted by charlie8500 over 2 years ago
Never really understood why the NSA et al are perceived as the larger villain when compared with Google. They collect your data to specfically target YOU. They track your contacts, phone calls, location(have a look at how the produce traffic data on their maps), emails, photos, music etc and then link your data to your contacts to create a web. Every search mobile or desktop is targeted at you, you only get the info Google want you to have, its private dictatorship. Off course you can always use Apple but that's like moving from North Korea to Burma.
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