TalkTalk may have broken the happy feelings that the recent sunshine has produced for people with the news that they are to increase the price of voice line rental and their broadband packages for new customers with immediate effect.
For the millions of existing customers the new price pricing comes into effect on the 1st May 2014, and the firm will be sending out price change notifications from 27th March, giving them 30 days notice of the price rise and the option to leave the service for another provider at no charge.
We have updated the full suite of TalkTalk products on our listings, but a short summary follows:
As well as the price rises in the wholesale costs for full LLU triggering these rises the increasing usage from TalkTalk customers, the need to keep investing in core network capacity may be behind some of the rises. Network usage regularly reaches 990 Gbps (Gigabits per second) and recently reached its highest ever peak breaking 1 Tbps (1 million Mega bits per second). The average usage across the network works out at 34 GB per month, and is 46% higher than 12 months ago.
Update 5:45pm Change to the speedy payment discount, it appears it can also be used by those with a direct debit setup by paying the bill ahead of the date that the direct debit was due. The full TalkTalk notification page giving details of these latest changes and previous price changes is now available at sales.talktalk.co.uk/pricing/info/pricing-notification. For those considering not setting up a direct debit and exploiting the speedy discount, remember that without a direct debit setup there will be a £4.50 per month surcharge.