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TalkTalk announce price rises for line rental and broadband
Monday 17 March 2014 14:10:14 by Andrew Ferguson

TalkTalk may have broken the happy feelings that the recent sunshine has produced for people with the news that they are to increase the price of voice line rental and their broadband packages for new customers with immediate effect.

For the millions of existing customers the new price pricing comes into effect on the 1st May 2014, and the firm will be sending out price change notifications from 27th March, giving them 30 days notice of the price rise and the option to leave the service for another provider at no charge.

We have updated the full suite of TalkTalk products on our listings, but a short summary follows:

  • Voice line rental increases from £15.40 to £15.95 per month. Value line rental will be the monthly equivalent price of £11.75.
  • Simply Broadband increases from £2.50 per month to £3.50 per month, with the £1 price rise trickling upwards to the fibre options too.
  • Essentials TV, with its non-recording YouView box will increase from £7.50 to £8.50 per month.
  • Plus TV, will increase from a standard price of £15.50 per month to £18.50 per month, but as of 5th April the Sky channels Sky 1, Sky Sports News, Sky Living and Sky Arts will be included as part of the package.
  • Out of bundle call charges will increase from 9 pence per minute to 11.5 pence. This is a single rate that applies to all UK landline and mobile calls from 1st June.
  • Anytime calls bundle will reduce in price from £5.50 to £5.
  • The £5 Mobile minutes boost is now unlimited, where it was previously capped at 1000 minutes per month.
  • 15% Speedy Payment Discount for customers who pay their bill in the first day. The discount applies to anyone who pays their bill within 24 hours of notification, and if you are a direct debit customer and pay directly your direct debit will not be taken from your bank account that month.

As well as the price rises in the wholesale costs for full LLU triggering these rises the increasing usage from TalkTalk customers, the need to keep investing in core network capacity may be behind some of the rises. Network usage regularly reaches 990 Gbps (Gigabits per second) and recently reached its highest ever peak breaking 1 Tbps (1 million Mega bits per second). The average usage across the network works out at 34 GB per month, and is 46% higher than 12 months ago.

Update 5:45pm Change to the speedy payment discount, it appears it can also be used by those with a direct debit setup by paying the bill ahead of the date that the direct debit was due. The full TalkTalk notification page giving details of these latest changes and previous price changes is now available at sales.talktalk.co.uk/pricing/info/pricing-notification. For those considering not setting up a direct debit and exploiting the speedy discount, remember that without a direct debit setup there will be a £4.50 per month surcharge.

Comments

Posted by shaunhw over 3 years ago
They should expect the useage to go up. They are professionals. They should have forseen this and planned their prices ahead.

These rises sound a bit like switch and bait to me. 2.50 to 3.50 ? A large jump. Much more than inflation.


Posted by shaunhw over 3 years ago
bait and switch I mean! :-)
Posted by chrysalis over 3 years ago
shocking state of affairs the landline market has become 30min calls on a O2 PAYG mobile is 30% cheaper than 30 mins on a TT landline and of a PAYG has no line rental. Pay a mobile provider £16 a month and the chances are you will have plenty of inclusive minutes, these line rentals are only surviving due to the need to have it for broadband.
Posted by trolleybus over 3 years ago
Just for the record, the prompt payment discount ONLY applies to domestic users.
Posted by doffroadrunner over 3 years ago
Price rises are not the only way Talk Talk make money. Had a recent experience where my wife rented out a flat. She got charged for another month's line rental after the tenant moved in and so did he. When he moved out, she decided to stop the contract completely and there was a notice period which they said couldn't start for another week after she'd notified them. Double payments for the same period, additional weeks added on, what other industry gets away with profiteering like that irrespective of the quality of the service?
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