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FTTC self install to start officially at end of year
Thursday 28 November 2013 11:27:08 by Andrew Ferguson

The original ADSL market was relatively slow until self-installs started and this is also kick started the third party modem/router industry. The same change in demand levels may be about to take place for the Openreach FTTC products sold by some 60 to 70 providers, as Openreach has confirmed the pricing for its self-install option and this will come into effect on 31st December 2013.

The launch is described as an early market deployment, and expands the range of options for installing a FTTC service to four different options, ranging from £49+VAT to £99+VAT. Most of the larger broadband providers have already lined up VDSL2 capable hardware so that people can benefit from self install, both in terms of only needing one powered device to get the service and also no need to be home on the day of the install.

The four install options are:

  • Engineer Installation with Openreach Modem, £92. The Openreach modem is connected up, faceplate installed, but CP router connection is down to the end-user.
  • Managed Engineer Install with Openreach Modem, £92+VAT. The current white Openreach modem will be installed and the service will be connected to the CP router.
  • Managed Engineer Install with CP Device, £99+VAT. Engineer will install a VDSL2 faceplate, check the home wiring and prove the connection to the Internet works.
  • PCP Only Install, £49+VAT. Engineer will do the changes needed at the street cabinet, between 8am and 6pm on the appointed day. Morning/Afternoon slots can be booked for an extra £12.50.

The issue of filtering is a major reason why Openreach for the first few years of FTTC has insisted on engineer installs and a new faceplate. For self-install it is possible to use micro-filters and assuming your existing filters are of a decent standard they should suffice. There is a warning though, you may have your ADSL2+ running reasonably over 30m of extension wiring in your home, but to get the best and most stable speeds from VDSL2 (FTTC) keeping internal wiring in the home to the minimum is the ideal solution.

An ISP like TalkTalk has its own engineers that can be booked for things like boost visits but the cost of one of those negates any saving from a self-install, the best route is to fit a faceplate and a dedicated data extension, i.e. what happens with an Openreach install. The VDSL2 faceplates work perfectly well for ADSL2+ too, so doing these changes in advance is possible and advisable. The nuclear option is to reduce your telephone wiring to a master socket, with the faceplate and no extensions and use DECT cordless phones.

Our user forums have seen people reporting that where the engineer arrives and sees it is a HomeHub 5 they are already connecting these without using an Openreach modem. Which while neater and ideal for many, can be an issue for those who wanted to use their own Ethernet router, so if you have booked a standard install where an Openreach modem is expected and you would prefer the Openreach modem it may be worth politely saying so.

Fingers crossed the self-install system will reduce the workload on Openreach, and thus allow for improvements in other areas like time to fix faults and install services.


Posted by adslmax over 3 years ago
PCP Only Install, £49+VAT. Engineer will do the changes needed at the street cabinet, between 8am and 6pm on the appointed day. Morning/Afternoon slots can be booked for an extra £12.50 (biggest rip off by greed BT because you will miss out one important item is the openreach modem) how will the customer having FTTC without openreach modem? It need it. Very poor move by BT.
Posted by adslmax over 3 years ago
Any photo yet of what including self-install package Andrew?
Posted by andrew (Favicon staff member) over 3 years ago
Photo of what? The photo will be different between all providers.

For Infinity, imagine a HomeHub 5 and two microfilters.
Posted by andrew (Favicon staff member) over 3 years ago
How people get FTTC without the openreach modem, is the ISP supply an allinone device that does modem and router job.

Or with smaller providers, they may let the consumer order a compatible device of their own choice.
Posted by ScubaGirl over 3 years ago
A few weeks back Sky changed from a few to ALL new Fibre orders requiring self-installs.

The point about extension leads and filtration cannot be understated IMHO. A lot of people who are not familiar with broadband will suffer as a direct result.

As for dumping corded phones, please remember that if you have a power cut, DECT phones are useless. You should always have a corded phone to hand.

Remember too that there are still plenty of BTO Modems for sale on a well-known auction site.
Posted by ValueforMoney over 3 years ago
Cool, this will help BDUK rural. This one change will allow all rural projects to be updated with new coverage targets.
Posted by adslmax over 3 years ago
Will the self install reduced contract from 18 to 12 months instead?
Posted by CJT-80 over 3 years ago
@adslmax.. I for one would hope it does, but as yet I have to wait a year before I can get FTTC....

@andrew... do the VDSL Faceplates filter ALL extensions connected to the rear of the existing Openreach Faceplates? or does it require a small re-wiring job?
Posted by andrew (Favicon staff member) over 3 years ago
The VDSL interstitial filters all the extensions that are on the faceplate.

If you have not seen one then photos at

i.e. the vdsl filter faceplate is easier to fit than the old ADSL v1.0 type ones. If you have an ADSL faceplate and its working to spec that will do you fine too.
Posted by CJT-80 over 3 years ago
@andrew, thank you.. No I just have a standard Openreach socket.. I think it's an NTE5.. so the faceplate would be a good starting point to "improve" the connection and eliminate the dangly filters..

Posted by strzelecki over 3 years ago
@adslmax: You can already get 12 month contracts from the likes of Entanet resellers and others.
Posted by andrew (Favicon staff member) over 3 years ago
And that 12 months would be because that is the minimum term from Openreach.

Many of those with 18 month contracts let you have free activations in return for a longer contract, or other incentives.
Posted by PeterProxy over 3 years ago

You mean there are people who don't have a mobile on/near them 24/7?

I'm jealous.
Posted by zyborg47 over 3 years ago
I am going to hibernate, it is bad enough when people try to install their own ADSL, it will be worse with FTTC, i taking my phone off the hook.
Posted by jrawle over 3 years ago
Good, so by the time I switch I won't have to waste time waiting for an engineer, I can go back to one tidy box, and I already have the faceplate.

Mobiles can run out of charge, particularly smartphones. But you can keep a corded phone in the cupboard, you don't have to use it every day.
Posted by jtthedevil over 3 years ago
Is there any word on them dropping the 5mb lower limit for fibre installs yet? My cabinet is upgraded but i'm still 6km away but bound to get an improvement over my 0.5mb on the 10km adsl2 line I currently have.
Posted by gerarda over 3 years ago
If you are 6km from the cabinet you are not likely to see any improvement on your current speed.
Posted by andrew (Favicon staff member) over 3 years ago
Agreed at 6km it may actually be less reliable than ADSL or ADSL2
Posted by zyborg47 over 3 years ago
i like the idea of two units for some reason, a modem and a router. i would want mine set up that way if I ever went to FTTC as I've got a good cable router here and seems senseless to get rid of it.
I suppose I could also ways get a modem off fleabay. Not that I am planning to change at the moment.
Posted by herdwick over 3 years ago
< You mean there are people who don't have a mobile on/near them 24/7? > mine has an off switch, but the local base station doesn't have a generator so I wouldn't be 100% certain of a signal in a power cut,
Posted by herdwick over 3 years ago
I wonder if Sky is going to educate its TV installers not to mess up wiring by adding unfiltered Sky boxes as they continue to do, even 10 years down the line. Come to think of it, why aren't Sky boxes filtered internally ?
Posted by CJT-80 over 3 years ago
herdwick... I have asked WHY they need to be connected to a telephone point... as most/ALL new Sky boxes now have Ethernet sockets.. if consumers want interactive services they SHOULD be able to be obtained via the internet (on the box).... I am still awaiting a reply from SKY on this....
Posted by otester over 3 years ago
For internal extensions you need a special cable from the master socket, I hope they supply plenty of it.

A BT install for me would be inconvenient as a lot of work would be needed to put the internal extension around the house.
Posted by ahockings over 3 years ago
I'm 5.2Km from My cab (7.2Km from Exchange with 1.5Mbps ADSL2). That probably won't work either. Brilliant!!
Posted by fastman over 3 years ago
gerada if i was 6lkm from cab in a communiity i woudl be looking to see if a community funded cab could be a way forward - a number are already moving in that direction and some will be delivered in 2014 where the community has worked collabolratively with openrrach to enable that
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