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TalkTalk reminded over line rental costs
Thursday 31 October 2013 09:48:26 by Andrew Ferguson

A facebook advert for the TalkTalk Plus TV service drew one complaint and has resulted in TalkTalk getting a stern talking to and told to ensure they include line rental costs alongside bundle pricing.

The need to highlight the requirement for voice line rental is something the ASA keeps reminding providers about, and we can only recall one offer where the voice line rental was included in a promotional offer.

Comments

Posted by Ianph over 3 years ago
EE did this to me on the phone first i rang em up to see if i could get a better deal than the talktalk package i was on at the time.

i was paying £33 for phone+bb @ 76mb incl. line rental EE said yeah we can do it for £29 i though great!!.

i said i will sign up online as didnt want to sit on the phone no mention of the £14.75 line rental on top and even online it said £29 + half price fibre install at £25 and said my first bill will be £54, when that bill came it was £73 i wasnt best impressed and am now tied in for 18 months.

luckily service is good with the bb :/
Posted by leexgx over 3 years ago
TBO it is there in small print £14.75 + £25 (if you're a orange/ee or t-mobile customer, £5 more if your not)
Posted by leexgx over 3 years ago
not sure how you got £73 or £54 thought (you not told us the after first month payments as the first month is typically higher than other months) and its a 3 month deal, after that you're better deal with talktalk or sky
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