UK SME's not happy with BT Openworld
Wednesday 24 April 2002 18:49:00 by
Today has been a busy day and The Register
has an item on what business users of BTopenworld broadband services
think of the company and it's products.
It appears that 18% of BTopenworld's business customers are dissatisfied with the service. The surprise is that for Home users the level is around 6%. The most revealing comment comes from Pierre
Danon, chief exec of BT Retail The customer experience six months ago was disastrous, Now it is mediocre."