Zen Internet appears to be rattling the cage amongst the medium sized broadband providers with the launch of three new fibre broadband bundles. The new bundles require you to move your voice line rental to Zen, but in return you can get cheaper FTTC based broadband than previously and two of the three packages offer unlimited usage with no traffic management.
All three products feature a 12 month contract, the current minimum provided by Openreach. The basic line rental does not include any calls, but you can add a Home Call Package to give inclusive calls to 01, 02, 03, 0845 & 0870 for £6.61 per month.
The telephone line rental will remain a WLR based service and the new pricing we believe is the result of previous investment in a new network to deliver business grade services around the UK, which means that Zen can significantly reduce its backhaul costs.
Update 25th September The products have now fully launched on the Zen website and thus are available to new and existing customers. The previous fibre packages have now being removed, existing customers on the old packages will not see any changes unless they choose to regrade. If you are unable to move your voice line rental to Zen we recommend calling them direct rather than trying an online order.
The business range of fibre services has also been moved over to the new three package format. The broadband package is the same price, but line rental is more expensive at £17, the increase accounted for by the inclusion of a 48 hour fault fix window. The anytime calls package is also different for business users at £6.50 for 5,000 minutes.
Alas for those in ADSL/ADSL2+ areas the MPLS network is not likely to bring an unlimited service via Zen, as the new data network only brings Zen savings for the GEA-FTTC and also the GEA-FTTP product once it fully launches. If you are a Zen customer in an area where only FTTP is available, we recommend you call Zen if wanting to upgrade from ADSL2+.