The Talk21 email service is something that people may remember from many years ago, more recently it has been known as the basic BT email service, but having announced the proposed closure of the service some time ago, once the emails informing individuals started to go out the volume of complaints started to increase.
A common theme appears to be that many people signed up years ago, when a personal email address was much harder to get hold of and people have grown attached to the address. So to get told that they have the option of moving their broadband to BT, or paying for a BT Premium service at £1.60 to retain their address and sub-accounts means people are panicking.
"We’ve listened to our customers’ concerns about closing the free basic mail talk21 service and in order to give customers more time we will be giving all talk21 customers the option to move to Premium Mail free for a year. We’ll be contacting affected customers from 9th September."BT statement, offering 12 months free Premium Mail service
It seems BT has relented to some extent, so that people can now migrate the account to the Premium Mail service and have 12 months free access. 12 months should be long enough for people to extract any valuable information buried in their inbox, and inform contacts or change access credentials for websites that have this email address registered against them.
Another option is to get your own domain name and an email hosting solution, there are lots of options for individuals or people running small businesses that want their email not linked to a specific Internet connection and price wise they can be found for similar costs to the BT Premium Mail service but with the advantage of your own domain name.