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Sky to use Sky Fibre Pro to recreate the Be experience
Wednesday 14 August 2013 13:02:45 by Andrew Ferguson

The purchase of the fixed line broadband business of O2/Be by Sky earlier this year has moved on and around 120,000 Be and O2 customers decided to move to a different provider before Sky had had chance to fully outline what would happen.

For those people still using the Be ADSL2+ service there is an important update on the Be User Group website that indicates Sky is looking to use the Sky Fibre Pro (FTTC) product to recreate the Be user experience and for those who have grown used to dealing with the Be Bulgarian support team they are set to continue to support Be customers.

Some things will not carry over, those with blocks of static IP addresses will lose out, those with a single static IP should be OK though, and those outside the FTTC footprint will continue on an ADSL2+ based service.

The FTTC service should offer up to 76 Mbps download and up to 19 Mbps upload speeds and when we looked at the speeds Sky Fibre customers got earlier in the year, it was clear that the product offers significant speed improvements over existing ADSL2+ services, and during 2012 many of those leaving Be were moving to one of the FTTC services particularly for the extra upload speeds. There are some questions to be asked, and we have put ours to Sky, mainly relating to price and the standard requirement that voice line rental be placed with Sky to get access to their broadband services.

Update 5:15pm: On the issue of pricing i.e. Sky Fibre Pro is usually £30+line rental, Sky has said it is working through the pricing to arrive at the best offer for each customers. The Sky Fibre Pro will not be available without taking line rental from Sky. The wording of the question we asked and the full Sky reply was: Will the move to the Fibre Pro require the moving of voice line rental to Sky? "We have no plans to offer Sky Fibre Unlimited Pro without Sky line rental. Customers will be moved in line with the services they currently take, but can take additional Sky products – including line rental - should they choose to do so." We have sent a secondary question to confirm if this means Be WLR and Be ADSL2+ customers with the move to Sky will see their line rental moved to the standard Sky full LLU line rental and broadband service.

Update 6pm: Sky has got back to us again, and for those who have ADSL2+ and WLR via Be and DO NOT want to end up on the Sky LLU MPF (full LLU) platform they should get in touch with Sky when they receive their transfer notice. They can then be provisioned onto the WLR + SMPF (shared LLU) platform.


Posted by tommy45 over 4 years ago
No static IP's or Abbex M , and many will end up fully unbundled mpf,And no doubt support staff will not be able to make changes to line profiles as they do now ,Then you have sky's web filtering need i go on
Posted by tommy45 over 4 years ago
it should read ANNEX M above
Posted by andrew (Favicon staff member) over 4 years ago
Does Annex M matter if you have the option of a FTTC product?
Posted by shaunhw over 4 years ago
Can't be very clever blokes at working at Sky Broadband if they can't even support multi - IP... Or are they like many sys-admins are ? Simply bone idle.

What is Sky ? Is it a money for nothing kind of company ?

That's why I left. I needed multi I/Ps.. So Sky bought and lost twice as it was the same for my office.

I wouldn't have got FTTC anyway as we have an exchange only line at home.
Posted by tommy45 over 4 years ago
@andrew:No, But having to go onto Sky's MPF may be issue for some people My reference about ANNEX M was made with all those customers who cannot get FTTC/H in mind,there is also those who don't want or fell they need spend more on broadband than they currently do, Sky's Pro FTTC product is £30 per month + sky line rental and calls ,Most BE customers are paying or where paying a lot less

Sky won't be supporting ANNEX M, and iseriously doubt that sky will allow the same line config changes as what is currently on offer
Posted by otester over 4 years ago
Sky is a residential ISP any ways, if you need a serious business solution you wouldn't go with them any ways.
Posted by andrew (Favicon staff member) over 4 years ago
@tommy45 hence why we said about the voice line rental question, as they might relent for BEings and allow them on SMPF.

Sky still has 28% of its on-net customers using SMPF rather than MPF.
Posted by tommy45 over 4 years ago
@andrew Thing is i don't think they could relent and give be customers FTTC on SMPF as they would have a blacklash in house, of other customers wanting the same deal. But's lets say they did offer FTTC on SMPF they would probably increase the price, At the end of the day they ain't offering anything more than what other's providing FTTC are,some who are able to do it cheaper
Posted by shaunhw over 4 years ago
"Sky is a residential ISP"

But the firm it took over (BE) also catered for "professional" customers too...
Posted by herdwick over 4 years ago
not uncommon for ISPs to be taken over and the acquiring parent to want rid of either the pro or the residential customers. Sky are a media company after all.
Posted by snadge over 4 years ago
Sounds like small changes in big packaging!! Sky promised the earth a while a back and doesnt appear to be delivering on its promises (as forseen by many people on kitz)
Posted by Dixinormous over 4 years ago
Sky seems to elicit the most emotional responses from people for an ISP, just as Be did in other ways.

These seem like big time concessions from Sky and a change of direction, which is a great thing.

The update also makes tommy45's cynical comments about MPF/SMPF look silly, which is nice.
Posted by chrysalis over 4 years ago
to be fair they have made big concessions here, single static ip kept, smpf, DLM off, BE support team.
Posted by tommy45 over 4 years ago
@Dixinormous nothing silly about people wanting to avoid MPF at all, and sky won't sell FTTC without customers going MPF it just won't !!
Posted by forsaken over 4 years ago
If you 'need' multiple static IP's your probably not Sky's target market.

That or you need to you need to employ better network engineers who fully understand NAT / PAT. I could be wrong, you might have a very LARGE network. ;-)
Posted by Dixinormous over 4 years ago
@tommy45 Sky already sell FTTC with WLR. Where MPF isn't available they provision with WLR. 1/4th of on-net customer base is on WLR, they don't migrate to MPF as part of FTTC provision.

There is also the issue that they themselves say they'll be doing it. Still if you know Sky's plans better than they know themselves that's fine.
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