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A little less throttling from Virgin Media on uploads
Wednesday 26 June 2013 11:01:13 by Andrew Ferguson

Virgin Media has been tweaking its traffic management policy for most of the year, with the largest change a couple of months ago when 1 hour and 2 hour thresholds were introduced. The latest round of changes appear to only affect the size of reduction in upload speeds and a little more clarity on the speeds people will get.

Traffic Management Policy for Virgin Media from 25th June
Broadband Package XL30 XL60 XL120
Download speeds 30 Mbps 60 Mbps 120 Mbps
Weekday 4pm - 11pm 4pm - 11pm 4pm - 11pm
1 hour threshold 2750 MB 3600 MB 5000 MB
1 hour reduction 30% 30% 30%
1 hour reduced speed 21 Mbps 42 Mbps 84 Mbps
2 hour threshold 3500 MB 4500 MB 6250 MB
2 hour reduction 40% 40% 40%
2 hour reduced speed 18 Mbps 36 Mbps 72 Mbps
Weekend 11am - 11pm 11am - 11pm 11am - 11pm
1 hour threshold 2750 MB 3600 MB 5000 MB
1 hour reduction 30% 30% 30%
1 hour reduced speed 21 Mbps 42 Mbps 84 Mbps
2 hour threshold 3500 MB 4500 MB 6250 MB
2 hour reduction 40% 40% 40%
2 hour reduced speed 18 Mbps 36 Mbps 72 Mbps
Upload speeds 3 Mbps 3 Mbps 12 Mbps
Weekday 4pm - 11pm 4pm - 11pm 4pm - 11pm
1 hour threshold 900 MB 900 MB 2200 MB
1 hour reduction 50% 50% 50%
1 hour reduced speed 1.5 Mbps 1.5 Mbps 6 Mbps
2 hour threshold 1200 MB 1200 MB 2950 MB
2 hour reduction 65% 65% 65%
2 hour reduced speed 1.1 Mbps 1.1 Mbps 4.3 Mbps
Weekend 4pm - 11pm 4pm - 11pm 4pm - 11pm
1 hour threshold 900 MB 900 MB 2200 MB
1 hour reduction 50% 50% 50%
1 hour reduced speed 1.5 Mbps 1.5 Mbps 6 Mbps
2 hour threshold 1200 MB 1200 MB 2950 MB
2 hour reduction 65% 65% 65%
2 hour reduced speed 1.1 Mbps 1.1 Mbps 4.3 Mbps

The full table of speeds is on the Virgin Media website which covers some 12 products. In addition to the thresholds those with a 30 Mbps or faster product have a temporary speed limit applied to peer to peer and Newsgroup traffic at peak times.

The reason the upstream speeds are often dealt with more harshly by management systems on cable broadband products is that the upstream is generally more limited in capacity. In the face of the competition that is promising totally unlimited broadband with no limits or complex tables for people to figure out what speed they should be getting it is difficult to see how Virgin Media can compete.

The purchase of Virgin Media by Liberty Global has not produced any major changes yet, but if Virgin Media is to retain market share in the triple play arena it needs to ensure that there are less people complaining about congestion and other issues. In speed tests Virgin Media does generally fair well which is mainly how Virgin Media market their service, the most vocal complainers tend to be those looking for low consistent latency for online gaming, or the small number who see their speeds yo-yo all the time due to local congestion or traffic management.

People might be less upset about the traffic management if they thought of a the XL60 service as a 36 Mbps download and 1.5 Mbps upload service, with burst speeds to 60 Mbps and 3 Mbps respectively. Alas in a market driven by marketing and getting to the top of price comparison lists quoting the highest speed or lowest price is the real driver.

Comments

Posted by jrawle over 3 years ago
Never mind the throttled speeds, 3 Mb/s upload on a 60 Mb/s download service is rather poor anyway. Yet they still advertise their service as allowing you to "Upload photos to Facebook faster", despite it being much slower than FTTC.
Posted by finaldest over 3 years ago
I have dumped VM poor 120mb service for Sky 40/10 and have no regrets.Will soon be upgrading to their 80/20 package.

VM still refuse to scrap their policy and insist on advertising their BB as unlimited.
Posted by jroadley over 3 years ago
What's the point of having those speeds when you can't use them.

True unlimited FTTC FTW
Posted by george1976 over 3 years ago
After leaving VM, I am happy with the 38/9 service from Sky and especially with the way my TBB graphs look.
Maybe the new owners will improve the quality of VM broadband...
Posted by _Resonance_ over 3 years ago
Talk about complicated!
Posted by doowles over 3 years ago
What a ridiculously complicated system.

I'm on BT infinity 80/20 package and its totally unlimited anytime of day.

Why would anyone choose cable these days?
Posted by tazz_uk over 3 years ago
error on the last one on XL 30 2 hour reduced speed 1.5 Mbps should be 2 hour reduced speed 1.1 Mbps
Posted by magicuk27 over 3 years ago
Why would anyone choose cable...... Because BT FTTC services sent avaliable to you like in my case, il happy with the download speeds on 120mb package even with restrictions, upload on the other hand I'm not.
Posted by tazz_uk over 3 years ago
Like other I left for FTTC I can download and upload when I want for a long as I want and my speeds are never capped. No regrets
Posted by adslmax over 3 years ago
Plusnet 80/20 UNLIMITED is far the best and 20x better than rubbish virgin media 120/12
Posted by andrew (Favicon staff member) over 3 years ago
Fixed my typo, was getting confusing with all the similar figures in the end
Posted by JonasT over 3 years ago
I have VM and should be on 120mbits, still no upgrade due until november-december, i have had issues since AUGUST 2012 and had my fix date constantly pushed back until AUGUST 21 2013, i have no other choice on BB(faster than ADSL) even though for a year there has been issues, they still bombard the area with adds for SUPERFAST BB
Posted by otester over 3 years ago
Unless VM is your only option you'd have to be pretty dumb to go with them.
Posted by tazz_uk over 3 years ago
^^^ nail on the head right there
Posted by gsituffers1 over 3 years ago
wish all the above would stop slating vm bb has been around for decades beating bt - and all others for some time - this is about being fair and honest all the above have not mentioned they have only been able to get better more expensive bb in the last 18 months or so - have a look at how sky and bt now slating each other because of a war over costs and customers -sky saying cheaper than bt - bt loosing out on sportscontent - bt scrpping traffic managemetn and so have sky in last 6 months -
Posted by gsituffers1 over 3 years ago
on traffic amangement - all companies traffic manage -its just a new hot toppic - they all block and slow down peer to peer and news groups - virgin still have upgrades coming on 60mb bb adn upload speeds as part of their upgrade programme which has a few months left to complete and 100/120 is still part of this last part upgrades
Posted by _Resonance_ over 3 years ago
@gsituffers1 Sky have not had traffic management for years, if they ever did? Their big selling point is unlimited/no shaping.
Posted by WWWombat over 3 years ago
Why so complicated?

Simple: The copper coax part of the cable system is a shared resource, with limited total bandwidth.

It gives better top speed to one person running a speed-test, but not if all of the 200-500 properties sharing the coax try at the same time.

It only takes a handful of P2P data-hogs on a segment to kill it for everyone.
Posted by drh1210 over 3 years ago
If you don't like VM then why not just leave them than keep moaning about the service??

Lots of people seem to think they know the VM network, but very few actually do...
Posted by Nadge over 3 years ago
I have been with VM since they started. yet their service keeps getting worse (unable to get cable service). My current dl speed is slower than it was 6 years' ago
Posted by otester over 3 years ago
@WWWombat

I thought it was fiber to the cabinet then coax to the houses?
Posted by andy_91xx over 3 years ago
virgin fibre is also fttc its just run along cable from the cabinet instead of a copper telephone line which is why virgin can offer higherspeeds then bt or sky fibre ive just joined virgin as sky has pissed me off but im sure ill regret it from what ive heard about virgins ping and jitter problems :(
Posted by FatLes12 over 3 years ago
I have no complaints about VM's XL120 package - we have no other option as BT don't seem top be interested in upgrading our nearest cabinet even though the exchange has already been upgraded.
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