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Vonage and Gigaclear in partnership deal
Wednesday 10 April 2013 10:06:25 by Andrew Ferguson

Gigaclear whose FTTP services start at £37 per month, for a 10 Mbps with burst to Gigabit product uses full fibre optic cabling into the home and with symmetric capacity is ideal for use with VoIP and video calls. The fibre operator has announced a partnership with Vonage that will get Gigaclear customers unlimited UK calls for £5.99 per month, this means that those with FTTP installed can ditch the copper telephone line at last, saving between £9.50 and £15.50 for the basic line rental, and potentially another £5 per month for an unlimited calls package.

We are constantly looking for ways to provide additional value to our customers. This partnership with Vonage is an example of that. Up to fifty per cent of existing Gigaclear customers already use Vonage to reduce their monthly communications costs and take advantage of the additional call features Vonage offers once they have reliable, ultrafast broadband. We wanted to make it easier and cheaper for new customers to do so too.

Gigaclear chief executive, Matthew Hare

To give a comparison, BT Infinity 1 (up to 38 Mbps down, and up to 9.5 Mbps upload) with a 40GB a month usage allowance is £33.90 once you include line rental (paid 12 months in advance) and add unlimited calls. BT Infinity 2 which is unlimited and depending on distance from the cabinet may offer speeds of up to 78 Mbps down and up to 19 Mbps works out at £41.90 a month once outside any introductory offers.

Update 2:30pm We have heard back from Gigaclear, and the main advantage of the partnership is that people signing up via Gigaclear will save the £9.99 standard activation fee that Vonage charge. Other additional call plans are available, eg. a plan giving unlimited calls to UK, US and Canada is £7.99 a month. If you are considering signing up do check the other possibly fees, which include £23.99 if you disconnect service within the first 12 months, and a rebate recovery fee of £39.99 if you cancel after the money back guarantee period and within 90 days of service activation.


Posted by mikejp over 4 years ago
"those with FTTP installed can ditch the copper telephone line at last,"

A note of caution. Either keep a wired phone or mobile in the house OR make sure you have a decent UPS.
Posted by FTTH over 4 years ago
It will be interesting to follow this and how the fixed line operators respond. Line rental is the cash cow.

I would suggest very few people use a wired phone.
Check Argos / Asda etc... 99-1 they will be Cordless.

Posted by themanstan over 4 years ago

When there is a power outage then it is the fault of the customer for not having a wired phone. It's a general recommendation which is often ignored. I have a wired phone next to the phone socket so in the event of a power outage we can still make/receive calls.
Posted by kev445 over 4 years ago
“We are a little confused as to what the unique selling point of the partnership is compared to Gigaclear customers who elect for Vonage or one of a number of other VoIP providers, as the standard pricing for Vonage with Unlimited UK calls is £5.99 per month.”

I would assume if it is an endorsed product that Vonage would have equipment closer to the consumer on the Gigaclear network, ensuring the call quality is maintained and is comparable to a landline (no jitter or calls breaking up).
Posted by andrew (Favicon staff member) over 4 years ago
@kev445 I started a chase on this issue when writing the article.

Interestingly the gigaclear CPE is 12V DC powered, so easy enough to power using UPS or other battery options.
Posted by mikejp over 4 years ago
FTTH - "99-1 they will be Cordless." - unfortunately the same advice applies. Unless VOIP, all cordless are 'wired'.
Posted by camieabz over 4 years ago

Yes, we have cordless dect phones, but I keep a wired phone in a cupboard for just that sort of scenario. You can get a cheap one for less than the cost of a decent torch.
Posted by herdwick over 4 years ago
Unlimited UK *landline* calls of course.
10p/min to mobiles, and "Calls outside your call plan are billed per minute, part minutes are billed as whole minutes and are rounded up to the nearest whole penny."
Posted by Michael_Chare over 4 years ago
I think that this partnership will make it easier for Gigaclear to market a complete package that includes phone services and makes it clear to potential customers that the cost of a BT landline can be saved.
Posted by fastman over 4 years ago
michael maybe however this is only a pertnership -- call issued will have to be reported to Vongage (gigaclear not responsible) - interesting to see what happenssa when pouwer outgae or network down how you report a fault -- as vonage fone will only work if the fibre is working wont work as fibre is down - Will not be Gigaclear responsibility that you cannot make calls -(that will be Vongage's) -- i would investigate clearly what is covered not covered and what happens if their a fault

VOIP is all well and good but its a bit stuffed of the IP elemtn (in this case fibre not working) -
Posted by fastman over 4 years ago
Michael chare you will aslo need a UPS to prevent the above
Posted by Michael_Chare over 4 years ago
Power outages are certainly an issue where I live. I normally use my phone to check that a fault has been reported after a few minutes. That has always been the case. If I do get Gigaclear, then I hope to use my mobile phone for this in the future. Though with my luck the fault will take out the mobile phone transmitter as well.
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