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Zen uses free installation to entice people to fttc services
Monday 07 January 2013 11:17:20 by Andrew Ferguson

The push to get more people to sign-up to the various fibre services is increasing, Zen Internet is having a bit of a winter sale with its range of five fibre to the cabinet products now available with free installation until 31st March 2013.

Usually the services carry a £96 installation fee, but by extending the contract term to 24 months Zen is now able to offer installation for free. Zen Internet can also offer voice line rental for substantially less than the bigger players, starting at £11.22 a month.

While the Zen services are based on the Openreach FTTC products, which currently comes with its own VDSL2 modem, Zen does give customers the option of choosing their own PPPoE compatible Ethernet router.

The Zen press release reveals that coverage of the fibre services from Openreach is continuing to grow now reaching around 50% of UK households.


Posted by otester over 4 years ago
Sky's still better.
Posted by Bob_s2 over 4 years ago
Dont just relay on an attracrive ooffer on installation. Make sure the service meets your needs

Another trick and a difficult one to avoide is the ISP's that underprice to attract people. Having reeled them in the price goes up quite a lot within 12 months or so

In this case I think ZEN are cross subsidising
Posted by Mince1978 over 4 years ago
Exactly.. Its ok as long as there are no penalties for cancellation...After all we are the customer and we should be able to swap and change as much as we please to get the right deal for 'US'..and just a reminder for those who have forgot in this day and age...We 'ARE' the customer and THE CUSTOMER IS ALWAYS RIGHT..
Posted by andrew (Favicon staff member) over 4 years ago

It is a 24 month contract, so one would expect a penalty of some sort if one wanted to exit the contract early.
Posted by andrew (Favicon staff member) over 4 years ago
@bob_s2 Pretty clear in article, contract is now 24 month not the old 12, bonus is the free install.
Posted by Mince1978 over 4 years ago
Appreciate your replying Andrew, Thanks. But stop me if im wrong..Isnt it the same thing just disguised as something else??
Posted by andrew (Favicon staff member) over 4 years ago
Very few things in life are free.

Have asked Zen if people can pay the £72 and still have a 12 month contract if they wish.

Posted by jroadley over 4 years ago
FTTC has yet to make a appearance in North Norfolk so would take this out, but can't..
Posted by chrysalis over 4 years ago
its not free if have to extend contract. so misleading title. I have contacted ofcom about enforcing max 6 month contracts on FTTC.
Posted by andrew (Favicon staff member) over 4 years ago
Zen still offer a 12 month contract for FTTC services, just you pay for the install.

Why would Ofcom want to enforce a 6 month contract on FTTC? Have they insisted on this for any other form of broadband?
Posted by evari over 4 years ago
@Mince1978 Customer is always right? You've clearly never worked in customer service.
Posted by uniquename over 4 years ago
12-month contract installation is £96. The pricing details are in a drop-down panel immediately below the 24-month one.

"Zen does give customers the option of choosing their own PPPoE compatible Ethernet router." Am I missing something? That doesn't seem worthy of comment to me - they aren't modem/routers. OK, most ISPs offer one, but customers can use any they want.

Posted by drteeth over 4 years ago
The customer IS right, unless they are wrong...and more than a few are.
Posted by audioslim over 4 years ago
Well, unless you really want Zen I suggest you all stay clear, go with Sky for 12 months.

You can get it installed for free in some respects (or can push them to waive the installtion fee) and its a great service.
Sure you need to work how to bypass the script readers if you ever ring them up but other than that i cant reaqlly fault Sky. I left , went to O2 and them came back to FTTC from Sky.

Posted by chrysalis over 4 years ago
andrew because FTTC terms are incomaptible with average rental tenancy lengths (6 months). Other forms of broadband dont need enforcement as adsl has monthly contracts available and on cable VM do short term student deals.
Posted by NetGuy over 4 years ago
@chrysalis But other forms of broadband don't require engineer install and a XX quid unit to be installed. ADSL / ADSL 2+ just needs loops on the wiring to 'add' out of audio band signals to the copper pair, customer plugs router in.

Is the Openreach contract with the ISP for 18 months (and therefore ISP may face penalty charges for customer leaving even at 12 months ... but with Zen fees, perhaps they can afford such charges (!), and anyway customer most likely moving, not cancelling FTTC.)
Posted by Northwind over 4 years ago
audioslim says:

"go with Sky for 12 months"

No IPv6 on Sky. It's 2013, IPv6 has been the standard addressing protocol for over a decade.

Feel free to cower behind your single dynamic IPv4 address. I won't be joining you.
Posted by dragon1945 over 4 years ago
I wish they would upgrade the antiquated exchange at Egham and give those of us on the furthest reaches Fibre. I heard that Egham itself, which already had good BB speeds, is getting Fibre. I pay for "up to 8 MB BB". If only! I'm lucky to get 2 MB on a good day, and still pay the same as someone getting the full 8 MB. Maybe if we were charged by the speed of the BB it wouldn't be so bad. Dropped phone calls, dropped BB, and noisy phone lines are the normal experience here, as the phone cable hasn't been renewed in the 47 years I have lived here.
Posted by AspieMum over 4 years ago
FTTC isn't available here until the upgrade due some when in 2013, date not specified & even 2013 is just a target. I can't even get 2MBs until then inspite of being on Sky's unlimited up to 24MBs BB. Same for everyone on my estate regardless of supplier. 3-5MBs once off of it.
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