Skip Navigation


Plusnet in push to join the six major providers
Monday 17 December 2012 11:22:14 by Andrew Ferguson

Plusnet is revamping its broadband products, to centered around four new products which will be available to order from Wednesday 19th December. Existing customers need not panic, the service and price they are paying will continue, or they can choose to extend their contract and switch to one of the new products.

Product Platform Monthly Price Minimum Term Usage allowance Up To Download Speed
Essentials (Market 2/3) ADSL2+ £5.99 12 months 10GB
(unmetered midnight to 8am)
16 Mbps
Essentials (Market 2/3) ADSL2+ £8.49 No Contract
(£50 set-up fee)
10GB
(unmetered midnight to 8am)
16 Mbps
Essentials (Market 1) ADSL2+ £12.99 12 months 10GB
(unmetered midnight to 8am)
16 Mbps
Essentials (Market 1) ADSL2+ £15.49 No Contract
(£50 set-up fee)
10GB
(unmetered midnight to 8am)
16 Mbps
Unlimited (Market 2/3) ADSL2+ £9.99 12 months Unlimited 16 Mbps
Unlimited (Market 2/3) ADSL2+ £12.49 No contract
(£50 set-up fee)
Unlimited 16 Mbps
Unlimited (Market 1) ADSL2+ £16.99 12 months Unlimited 16 Mbps
Unlimited (Market 1) ADSL2+ £19.49 No contract
(£50 set-up fee)
Unlimited 16 Mbps
Essentials Fibre (Market 2/3) FTTC £15.99 18 months 40GB
(unmetered midnight to 8am)
38 Mbps
Essentials Fibre (Market 1) FTTC £22.99 18 months 40GB
(unmetered midnight to 8am)
38 Mbps
Unlimited Fibre (Market 2/3) FTTC £19.99 18 months Unlimited 76 Mbps
Unlimited Fibre (Market 1) FTTC £26.99 18 months Unlimited 76 Mbps

Plusnet also supply an optional McAfee security package, which is free on the Unlimited products, but costs £2/month on Essentials, all the products include a wireless router.
Markets 1, 2 and 3 are Ofcom definitions, only around 14% of UK households are in Market 1.

There is no requirement to move your telephone line rental to Plusnet, but the various promotional offers mean many people probably will. The current offers until 7th February are that the Essentials product costs £2.99 per month for 12 months if you order the Home Phone service at the same time, and Essentials Fibre is £7.99/month for the first six months. The Unlimited products have similar offers, with the ADSL2+ Unlimited promotional price of £4.99/month for 12 months when taken with a Home Phone package, or £9.99/month for six months when Home Phone is ordered. For those opting for the no-contract option if you take Home Phone the £50 set-up fee is reduced to £25.

Home Phone line rental is £13.99 per month, or can be paid as a lump sum of £125.88 (monthly equivalent £10.49). £4 extra per month buys an Anytime calls package on top of the standard evening and weekend UK calls service. A 12 month contract applies to Home Phone, but you can avoid the contract and pay a £25 activation fee. NOTE: The Home Phone product is only available if you are ordering a broadband product from Plusnet.

Plusnet has not offered an unlimited product for some time, it last tried this in 2009, but the rise in popularity of the unlimited services from Sky and TalkTalk has meant that any provider wanting to chase market share needs to offer unlimited also. Plusnet has apparently invested in extra bandwidth capacity so that it will be able to cope with extra customers and the relaxation of its traffic management.

Traffic prioritisation still exists on the new products, but it is not of the restrictive sort, rather it is set to ensure that gaming, VoIP and streaming are given priority at peak times.

While there will be many tempted to rush out and start the migration process and obtaining a MAC (when appropriate), with the Christmas break just a week away, unless you already have your MAC and it expires over the Christmas break it may be wiser to wait until the New Year. This avoids the potential for a very annoying Christmas, where maybe your old provider revokes your username/password early, or the new Plusnet router gets stuck at the sorting office.

Comments

Posted by adslmax over 4 years ago
Look like those who are on 40/10 FTTC will be worse off than thouse who had 80/20 FTTC to enjoy freedom of Unlimited.
Posted by chrisparr over 4 years ago
Well it's the customers decision whether they sign up to Essentials Fibre (40/10 - up to 38Mb) with a 40GB allowance) or Unlimited Fibre (80/20 - up to 76Mb unlimited).

Having different products allows people the choice.
Posted by cyberdoyle over 4 years ago
Plusnet is run by BT isn't it? This sounds very interesting to see if they can cope with unlimited and prioritisation, it could put a lot of ISPs out of business couldn't it? When it all boils down to it I guess you can say customers have a choice, but most ISPs don't.
Posted by andrew (Favicon staff member) over 4 years ago
@cyberdoyle It is called competition a big experiment started when the first two people tried to compete to sell something.
Posted by Tanaka71 over 4 years ago
Interesting. Plusnet use BT's infrastructure. No excuses now for ISPs to put silly usage caps on their fibre products.
Posted by camieabz over 4 years ago
"with the Christmas break just a week away, unless you already have your MAC and it expires over the Christmas break it may be wiser to wait until the New Year. This avoids the potential for a very annoying Christmas, where maybe your old provider revokes your username/password early, or the new Plusnet router gets stuck at the sorting office."

Good call. I also hope that the 'added capacity' is up to the task. Plusnet might get more custom than they bargained for. Many people review their costs in January, and it might be a busy month for them as folk migrate in.
Posted by chrysalis over 4 years ago
Whats interesting is that plusnet staff have said they had to remove the rate limited shaping to comply with ofcom/asa, yet BT the owner of plusnet heavily rate limits p2p on its own unlimited infinity product (which incidently is also higher priced). I am tempted to send a report of to the ASA.
Posted by chrysalis over 4 years ago
cyberdoyle I expect BT use plusnet to try and mop up the customers who refuse to use BT, in reality it wont make a big dent in BT infinity numbers remembering plusnet isnt heard off by most people and doesnt have expensive prime time tv ads. This more threatens the likes of adsl24.
Posted by Tanaka71 over 4 years ago
ADSL24, Demon, Tescos all use Cable & Wireless. Do Cable & Wireless have a fibre product yet?
Posted by andrew (Favicon staff member) over 4 years ago
@chrysalis It may not have adverts during xfactor, but Plusnet do have TV adverts
Posted by mitchja over 4 years ago
As Plus Net are the only ISP to tier their prices based on exchange market status, I won't touch them with a barge pole as the consumer has absolutely no control over their exchange market status. Why should I pay more (market 2 exchange here) for exactly the same product someone 6 miles down the road pays less for on a market 3 exchange??
Posted by andrew (Favicon staff member) over 4 years ago
@mitchhja Market 2 and market 3 are the same price.

Only market 1 is higher, the Plusnet checkers usually handle this at the time of ordering.
Posted by adslmax over 4 years ago
I expecting more and more isp's will turn into Unlimited in 2013 and move away the usage caps!
Posted by Tanaka71 over 4 years ago
@adslmax IPTV is the driving factor. YouView, PrimeTime, iPlayer, Netflix, LoveFilm, Now TV, Google TV + others on the way. Then the 2nd big wave will be 4K TV. P2P traffic will be dwarfed by streaming video once the masses have settop boxes.
Posted by uniquename over 4 years ago
@Tanaka71
ADSL24 have FTTC products.
Posted by uniquename over 4 years ago
@mitchja
You have the wrong end of the stick. You should criticise all those other ISPs who don't pass on the lower costs they have in M2 and M3 to their customers. They are ripping everybody off. Plusnet are doing the right thing.
Posted by uniquename over 4 years ago
@mitchja
How does your current ISP and its packages compare with the Plusnet Market 1 price, never mind the Market 2/3 price available to you?
Posted by uniquename over 4 years ago
Which are the "six major providers"? BT, Sky, TT, VM Cable, possibly Orange/EE.
Posted by tommy45 over 4 years ago
I wonder if they will give a discount for not supplying a router?
But good to see another ISP offering unmetered fibre products,
Posted by andrew (Favicon staff member) over 4 years ago
@uniquename you missed o2
Posted by andrew (Favicon staff member) over 4 years ago
@tommy45 all users having the same router makes support simpler. Hence why some providers charge more as their support have to cope with more hardware options.
Posted by c_j_ over 4 years ago
" competition a big experiment started when the first two people tried to compete to sell something. "

Yeah, and as Adam Smith said shortly thereafter [1], the favourite state of capitalists is monopoly, otherwise cartel.

Here we see 'regulated' Big BT using unregulated BT Sheffield to drive coach and horses through the competition rules. When potential competitors know BT can get away with this, where's the incentive for folk to try?

[1] Quote starts "People of the same trade seldom meet together"
Posted by andrew (Favicon staff member) over 4 years ago
So do people think Plusnet is selling this product at a major loss then?

Thats the impression one gets if people are complaining about the product being unfair.

If that was the case, then Sky, TalkTalk, O2, EE and others will be submitting complaints I am sure.
Posted by adslmax over 4 years ago
I, for one had no issues or complaints of Plusnet so far. I always getting speed spot on every days and very reliable connection stable ever. Better than Virgin Media cable.
Posted by uniquename over 4 years ago
LOL Andrew, O2 indeed :). I wonder why they had slipped out of my consciousness as a Big N provider. Probably because they don't have FTTx products, with none in prospect. These new PN products will probably add to their customer drain-away.
Posted by zyborg47 over 4 years ago
I bet traffic management will be even tighter now, plusnet love their traffic management.
Posted by bcs over 4 years ago
I've always been dubious about the Plusnet & BT tie in. This just about seals it for me. Not forgetting the "Partner" status they enjoy with BT Wholesale.

Given the wholesale cost to deliver the service, they must be getting a hefty rebate to be operating at these costs.

Comparing to the other operators isn't strictly like for like as the LLU costs are far cheaper.

Whilst this can be argued as competition, if BT Retail was to do this, it would raise more than a few eyebrows.
Posted by adslmax over 4 years ago
@zyborg47 - plusnet staff had confirmed that unlimited will be no FUP and no traffic management - it will be on line speed 24/7 non-stop
Posted by zyborg47 over 4 years ago
@adslmax, If they are not traffic managing, then I agree with bcs. No other ISP can afford to do that at the prices Plusnet will be charging unless they are LLU.

but then I have said for years that BT retail is not separate from T wholesale or Open reach, they just like us to think they are.
Posted by NetGuy over 4 years ago
Just had a look at (cough) BroadbandChoices (.co.uk) and see they only have a 'top 5' for 'unlimited broadband'.

Not that they don't have PN listed (though they have the Fibre Unlimited showing 250 GB allowance!) , but they clearly don't rate the plain vanilla 'unlimited broadband' as worth mentioning.

Makes me wonder if the commission payments are higher from Sky, TT, EE, BT and VM...
Posted by FINCASTLE84 over 4 years ago
I've been with Plusnet since June having finally given up with the appalling service from AOL/ Talk Talk.
It's a great product with superb customer service & technical support. I changed to Fibre 250 in October which has now been upgraded to "Unlimited". The speeds & reliability are 100% & at a bargain price. Highly recommended.
Posted by achsah over 4 years ago
For those of us who do not want unlimited (or even large) allowances, its seems very mean of Plusnet to deliberately throttle its fibre service to 38 MB. Surely, it is the level of traffic which is the main determinant of cost. Even, from a commercial viewpoint, the faster speed is likely to encourage the need for a greater allowance and so result in more service upgrades. Not a happy Christmas present from Plusnet - more like Scrooge!
Posted by samwel over 4 years ago
My experience with Plusnet is that any upgrade to one's account means that ALL previous discounts will be lost. The "50% for one year" will go out of the window and one has to effectively start a new year. A week ago I could have upgraded from 10Gb to 60Gb, which is the same as unlimited to me, for an extra £4.00 a month. Now Plusnet wants £6.49 if I sign up for a 12 month contract or £9.00 without. New customers, however, are being offered unlimited broadband and telephone calls for 12 months at £4.99 (50% off the full price of £9.99). So much for rewarding customer loyalty!
Posted by davidinnotts over 4 years ago
@samwel: so you want your cake and eat it? You could try talking to Plusnet on the phone (nicely, *cough*) and see if they can cut you a deal. Now you want out of the good deal you got so you can pick a better one. But you did sign a contract...

I've been with them since near the beginning over a decade ago and they are VERY helpful.
Posted by dunks over 4 years ago
Some confusion here - "Big BT" are not regulated, only a part of the business is - BT Openreach. BT Retail, PlusNet etc. operate in the same way as other retail providers and have the same access at the same cost to BT Openreach infrastructure.
You must be logged in to post comments. Click here to login.