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Latest Ofcom telecoms complaint data published
Wednesday 26 September 2012 12:19:43 by Andrew Ferguson

Another six months have passed and the complaints about broadband are still arriving at Ofcom who dutifully record the information and publish it. O2 still does not figure, we presume because they have the smallest market share of the major providers, Orange was only added to the tracking in April 2011.

Ofcom plot of broadband complaints logged against five largest providers
Click image for larger version

The trend for the level of complaints reducing has continued since the last publication in March, the most significant change is that in May and June complaints registered for Orange decreased to a very low level, this ties in with the quarter on quarter reduction in customer numbers levelling out at the provider. TalkTalk at least in June 2012 had its level of complaints almost identical to BT Retail, though we need to see if this decrease is sustained, or just reflects a short term change.


Posted by mitchja over 4 years ago
Talk Talk and Three UK at the top of both lists. No surprises there then!!
Posted by undecidedadrian over 4 years ago
The problem with this data is that it is based on complaints to OFCOM who don't do anything apart from record that there is a complaint.

What would be more interesting would be data from other bodies that help resolve complaints such as the ombudsman.
Posted by otester over 4 years ago
Three is fine as long as you go PAYG and don't buy the phone from them.

In addition to what undecidedadrian said, these complaints may just be the ramblings of dumb poor people (that cheap services tend to attract).
Posted by LT38 over 4 years ago
im supprised VM hasnt moved higher up the table considering the amounts of people complaining down in the southwest the service is shocking down here
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