Skip Navigation

Reminder if ordering FTTC make sure ISP books Home Wiring Solution
Monday 10 September 2012 19:21:14 by Andrew Ferguson

Openreach has issued a reminder to communication providers, that when ordering an FTTC or FTTP service, they need to order the extra options for some NTE shifts and data extension kits.

What has happened and more so over the last few months is that providers are forgetting to add these options (that are included in the installation fee) to orders, resulting in confusion for retail customers when the Openreach engineer attends.

These features are optional as it allows a provider to decide based on talking to its customer what they actually want, or for the retailer to provide its own data extension service if they desire.

The standard FTTC install will result in the conversion of the current master socket into a modern NTE5 socket, with installation of the VDSL2 service specific faceplate, i.e extra RJ11 socket for connection to Openreach modem. For some customers due to the need to supply power to the Openreach modem, a current master socket location may be no good, and thus the option to move the master socket, or run a data extension (up to 30m of cable) from the master socket will be the answer.

Of course with VDSL2 if you are attempting to squeeze the most speed from the service, you will want to keep the VDSL2 cabling to a minimum. If you have had a a FTTC service installed and need to locate the modem elsewhere, then data extension kits that exist for ADSL/ADSL2+ services using twisted pair wiring should meet your needs.


Posted by Kr1s69 over 5 years ago
If they're included in the install fee, why not just have them included in the standard installation option rather than an add on? Then the engineer can sort it all out with the customer without all this "your provider didn't tell me you needed the master socket moved" nonsense....
Posted by Spectre_01 over 5 years ago
because its optional.
Posted by vicdupreez over 5 years ago
@ Spectre_01:

Yes, it is optional, however people are stupid... Not you all reading this of course ;). The vast majority of people in the UK ordering VDSL has no idea what they are ordering and what they need. I say bring everything, if you need it, it is there, if not, quids in for BT... I agree with Kr1s69
Posted by andrew (Favicon staff member) over 5 years ago
@vicdupreez It is the providers job to ask questions and see what customer needs.

Not just take credit card details.
Posted by FTTH over 5 years ago
It's included in the fee, so expect to do it. The engineer will have the cable / socket so whats the issue?

Getting a customer to survey their home for location of Power sockets / Master socket placement.... nonsense....
Posted by herdwick over 5 years ago
" The engineer will have the cable / socket so whats the issue? " - you can send out a less / differently skilled installer to fit a different faceplate and plug in a modem than you need to drill holes and run cables. Talk Talk have their own people that fit the description, for example.
Posted by FTTH over 5 years ago
@herdwick - Maybe BT should make the socket extension option the norm and the 'plug and play' method as an option.

Knock a discount off the install fee for those that opt out. Everyone wins.

If a socket extension is a challenge for a BT installer, I now see why FTTP scares BT.

Posted by GMAN99 over 5 years ago
Does FTTP scare BT?
Posted by FTTH over 5 years ago
I would suggest it does, that is why we have FTTC.
Posted by themanstan over 5 years ago
Not really it's more a case of timescales. If BT wants a return and roll-out to a large area in a timeframe that will "satisfy" consumers, then FTTC as a stepping stone was the way to go.
I'm sure you've seen the complaints about how "slow" it's been with the FTTC to reach 40% of the consumer base.
The only way to do the same with FTTP would be with an unsustainable workforce, the classic expand then contraction with all the problems associated with union action when this kind of lay=offs occur.
Posted by GMAN99 over 5 years ago
@FTTH what a load of rubbish. FTTC is here because it costs less to deploy, you can get more done with the pot of money with FTTC than you can with FTTP, simple economics
Posted by Spectre_01 over 5 years ago
As a question then answer it yourself?
Posted by Spectre_01 over 5 years ago
yes indeed, indeed yes.
Posted by vicdupreez over 5 years ago
@GMAN99. Though I agree with your statement, I do think that there needs to be a plan to get to EVERYONE... This is not the case. BT is saying that they are only planning to get to a certain level of saturation... They are not even planning to get to the rest... Take the cabinet-less exchanges for example... NO WAY of getting FTTC on these exchanges let alone FTTH/P. I have been asking for the last year what the plan is and I keep being told they are reviewing...
You must be logged in to post comments. Click here to login.