Skip Navigation

Poll Results: Broadband Speeds
Tuesday 21 August 2012 09:30:31 by Andrew Ferguson

Back in May 2012 we ran a poll about broadband speeds that received over sixteen hundred responses. The poll asked people what their broadband speeds were at peak and off-peak times, and also whether the speeds they get are in line with estimates given at the time they signed up to their broadband service.

Poll Results on peoples broadband speeds
Click image for larger version

The graph shows a good correlation with the recent Ofcom speed results, that declared the UK had an average speed of 9 Mbps. The key thing for the UK broadband picture will be whether the main peak can move further along the x-axis to the right in the next couple of years. The difference between peak and off-peak speeds was smaller than we expected.

The second speed spike at 30 Mbps, will largely be down to people subscribing to the VDSL2 and cable broadband packages, and given the way that VDSL2 performs it is most likely that we will see this spike increase in size as VDSL2 take-up increases, leaving a trough in the 16 to 20 Mbps area. 12.2% of the respondents were on a 50 Mbps or faster service, and while upgrades and FTTP roll-outs will increase this, the realities of VDSL2 premises to cabinet speed limits mean the 80 Mbps headline of VDSL2 is unlikely to make a massive dent.

On the subject of the Ofcom Speeds Code of Practice, our visitors had the following to say:

Did the speed estimate you received at signup reasonably match your actual experience?
Yes 51.69%
No 30.13%
Did not receive an estimate 11.77%
Do not remember my estimate 6.41%

Just over half those taking part in the poll were given an estimate and are happy it matches their speeds. A large 30% still received an estimate that they are not happy with, so it seems accuracy of data for sales staff still needs work. In the last year or two the data available has improved, mainly because Openreach has adopted a conservative approach to its VDSL2 estimates. The figure of 12% not being given an estimate is of concern, as this means people may be signing up based on advertised speeds, which by their nature are generally very different to what any individual will receive.

We will run this poll again periodically, as it will help track the UK progress towards our newly acquired aim of being the the fastest broadband country among the major European countries.


Posted by Joppy over 4 years ago
If VM had given me an estimate of latency, jitter and packetloss I would receive from them, it would have been more useful than estimated speed.

Most of the time the speed has been ok, but that is pointless if gaming is unusable and video streaming such as youtube stutters or stops.

Only getting about 3 months of a year with a hassle free connection makes one sour to reports that focus on top download speeds.
Posted by andrew (Favicon staff member) over 4 years ago
With jitter and latency it varies a lot from hour to hour, only if a provide can scale to have max utilisation of around 70% can it be avoided.

With DOCSIS that is very difficult to do, as the pinch point is the local cabinets, not the main backhaul.
Posted by herdwick over 4 years ago
off-peak speed below peak at low end ??
Posted by andrew (Favicon staff member) over 4 years ago
Because at peak times the bell curve moves towards the left due to the peak slow down, i.e. more get the slower speeds at peak time.

At off peak they'll register at a better speed
Posted by otester over 4 years ago

VM tends to be worse in densely populated areas, chances are BTW FTTC will be available in those areas anyways.
Posted by afenemer over 4 years ago
my vm keeps going down that includes the tv as well.
Posted by bazbuilder over 4 years ago
M created DOCSISS 3 for 50 meg upwards platforms, they have now placed ALL of the lower meg users onto DOCSISS 3, so we are ALL back to square one!!!
Posted by bazbuilder over 4 years ago
which means that high usrs (50 meg +) are being enalised,detramental use even having their connection terminated Unlimmited means, unlimmited! W.T.F are we paying for?? Surley this is a case of fraudulant miss-sales?? Someone should do something about it, as VM totally ignore their customers comments and requests. I`ve had a couple of there so called"engineers" come here to ask me for advise on how to set-up their hardware... PATHETIC!
Rant over, Baz.....
Posted by jdoakey over 4 years ago
I love VM.:')
You must be logged in to post comments. Click here to login.