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Broadband speed advertising rules extended to mobile services
Monday 06 August 2012 12:22:42 by Andrew Ferguson

In April 2012 a new set of CAP and BCAP guidelines came into effect, requiring ADSL, VDSL and cable service providers to only quote speeds that 10% or more of their customers could achieve in adverts (full fibre, FTTP services are not mentioned). By and large those providers advertising have complied, and the world did not fall apart, the end result being ADSL2+ services now advertise in the 13 to 16 Mbps range, and cable services remain unchanged due to their fixed speed connection.

This adoption by the industry without the need for a bigger stick has lead those who write the guidelines that advertisers should follow to extend the guidance to also cover mobile broadband services.

"Where advertisers make a numerical speed claim that is likely to be understood by consumers as the maximum speed of their service, they should be able to demonstrate that the speed is achievable for at least 10% of the relevant customer base.

...

The Help Note covers marketing communications for fixed-line broadband services, such as DSL, VDSL and cable, and mobile data services.

The reference to mobile data services is primarily focused on mobile network operators’ radio access networks over which services, which allow access to the internet using a dedicated mobile broadband SIM or from a mobile phone, either as a stand-alone device or as a modem tethered to another device, may be delivered, for instance, HSPA (High Speed Packet Access) and LTE (Long Term Evolution).

The primary focus of the Help Note is on marketing communications that make maximum claims in the form of a numerical speed claim, for instance, “Up to 10Mb Broadband”, but it also applies to other approaches used to indicate the maximum speed of a service, such as “superfast”."

Key Points from BCAP Use of speed claims in broadband advertising help note

A three month grace period has been given for mobile broadband providers to come into line with the new guidance, so by November 2012 the technical maximum speed will vanish from dongle and phone adverts.

Measuring mobile broadband speeds is even more of a less precise science than fixed line broadband, as a few metres in any direction can give very different results. The BCAP note does recognise that being indoors or outdoors has a big effect on mobile broadband speeds. At least these new rules have come into effect before mobile 4G services hit the market, and may curb some of the over enthusiastic advertising that can accompany new to market devices.

Comments

Posted by JttB over 4 years ago
haha should be funny.

"T-mobile broadband, on average slower than your 56k dial up modem"

Posted by mitchja over 4 years ago
But Mobiles networks dont actually advertise any 3G speeds anyway do they? Most also cap 3G speeds as well.
Posted by leexgx over 4 years ago
unless you use an vpn, i get 5-6mb/s around where i am when its on (i could never get youtube to work with out an VPN as the speed was 1% slower then what the stream needed to play with out buffering)

Posted by WarpBurger over 4 years ago
I have no real way to test my 3G speed on my windows phone (I'm not allowed to tether) it needs an app from speedtest.net or any reliable speedtest site.
Posted by otester over 4 years ago
@WarpBurger

While it's against the T&C they can't stop or detect it (unless the carrier built in spyware).
Posted by otester over 4 years ago
*into the firmware.
Posted by michaels_perry over 4 years ago
It would have been better and more meaningful if they were required to state the speeds attainable by 10% and 90% of ALL their customers. Just saying that 10% can get a certain speed doesn't describe what the other 90% are likely to get. VM offer cable and ADSL, but the rule will allow them to focus on the cable speeds and ignore the slow ADSL they provide. The top 10% hardly gives a fair picture.
Posted by gadgetmadman over 4 years ago
I was worried to hear the lousy speeads from T-Mobile so I used the Thinkbroadband Android tester on my HTC ONE X and was dismayed to get just 1.24Mbps down and .30Mbps up - and I have a full on signal!
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