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Virgin Media has 20% of its customers on superfast broadband
Wednesday 25 April 2012 09:10:54 by Andrew Ferguson

Virgin Media in the last quarter up to the 31st March 2012 has shown reduced churn, with gross disconnects of 3,500 and net cable customer additions of 21,200. The power of bundling to improve revenue is reflected by the Average Revenue Per User (ARPU) increasing by 1.7% to £46.95. 64% of Virgin Media's cable customers take a triple-play package, and 86% take a bundle of two or three products.

Looking at the broadband figures, the company has some 4,148,600 customers on its cable broadband network, with a net add of 45,700 in the last quarter. In terms of the split of customers across the speeds they supply, nearly 850,000 take a 30 Mbps or faster service, and of these some 250,000 are on a 50 Mbps, 60 Mbps or 100 Mbps product. The 100 Mbps service is now available across the whole Virgin Media cable network, this roll-out completing in March 2012. The speed doubling programme has started, with 6% of customers receiving their upgrade so far.

In the around half the UK where Virgin Media does not have its cable network it offers an ADSL service, and this segment has shown a decrease in subscribers from 261,300 to 233,000 in the quarter.

The speed doubling program which represents an investment of over £100m needs to both double end-user speeds asignificantlytly increase capacity in each local area, as we are seeing a rise in the number of complaints about Virgin Media speeds, particularly from the gaming community are seeing jitter and packet loss. The problem Virgin Media faces is that it still has a net debt of £5,640m to service, which in the last quarter attracted interest of £105.6m, reducing the debt would allow for network improvements, but doing both at the same time will prove difficult.


Posted by GMAN99 over 5 years ago
Seen as you can't buy less than 30Mbps from them anymore on the cable network and they've bumped people's slower packages up to 30Mbps and dropped the older products well yes of course they are :)

Most people are still on the 30Mbps package which says plenty and I bet if they'd had the choice many would still be on a slower than 30Mbps package if not for the free upgrade.
Posted by GMAN99 over 5 years ago
And as predicted, higher speeds come in more congestion as you've reported. Especially bad for gamers.
Posted by _wtf_ over 5 years ago
The 100 Mbps service is now available across the whole Virgin Media cable network, this roll-out completing in March 2012.

Not in my area it isn't. It's not due until Aprl-July
Posted by AndrueC over 5 years ago
I wonder how many people would be on the superfast package(s) if VM didn't force them? I'm not sure if enforced upgrading is a good idea or not.
Posted by GMAN99 over 5 years ago
Exactly my point, I best most were happy with a cheaper 10Mbps package
Posted by LT38 over 5 years ago
now everyone is on the 30mb service high utilisation has increased 10 fold down in the SW so we dont even get 10mb now let alone 30 and all the time their debt is rising nothing is going to be done about it untill they are forced to fix it and thats unlikely unless everyone complains at the same time
Posted by creakycopperline over 5 years ago
Didn't i leave a comment on here? oh wait it was true aswell. Gmann sticking the boot in a Telecoms provider, and it isn't BT retail, so predictable of the BT fanboy.
Posted by Joppy over 5 years ago
Reading the VM community forums, it is obvious many of their customers upgrade to faster speeds in the misguided hope that it was stop jitter issues, solve speed and packetloss problems.

Many are disappointed when there is no improvement and they are then paying an increased subscription for the privilege!
Posted by GMAN99 over 5 years ago
It was in the paper yesterday saying that half of Virgin customers have chosen superfast 30Mbps :)

Well no

If you can't get cable you can only get Virgin National which is less than 24Mbps, if you can get cable you can only get superfast broadband!

Its nothing to shout about as its a fixed choice! :D
Posted by brass4thing over 5 years ago

I recently got VM 50Mb/s (Reading area). Ofcom implies I should average 35 Mb/s downloads. Speedtests show between 43 and 49+. But downloading test files from this site takes 3 to 5 times as long as indicated, implying speeds of 10 to 17 Mb/s. That is affected by congestion, contention, etc. BUT THAT IS THE REAL WORLD. Is this typical or is there something wrong, either with VM or my setup? I have 4 computers (2Macs, 2 PC) all connected by wire (Cat 6). The VM Superhub is set to modem mode and my router is a Draytek Vigor 2130n.

Should I complain to VM or alter my setup, and if so, how?
Posted by nickwhelan over 5 years ago
I've been on 100mbps since November and have seen my average speed degrade from 80 downstream to around 30-40. The peak still holds at around 90-95, but only first thing in the morning. The capacity in my area is so poor, with 90% or more being reached very quickly, and VM are being very slow to respond to the demand, so speeds get cut very quickly. Without investment in the infrastructure, VM are going nowhere, fast.
Posted by loopfish over 5 years ago
Yep. Saw this coming a mile off. Too big for their boots.
Posted by qasdfdsaq over 5 years ago
brass4thing: It's possible your speedtest is using multiple file downloads - for example downloads 4 files at a time, which means up to 4x the speed of a normal download.

That's just how congestion on VM's shared pipe works.
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