John Lewis launching broadband and telephone bundles may be a surprise to many, but Waitrose has been part of the John Lewis Partnership since 1937 and providing broadband for a couple of years.
The new product range is based around people taking a bundle of telephone and broadband service, and while the prices are not the lowest, it does come with freephone customer support, Bullguard PC security package, and the same price no matter where in the UK you live.
|Standard||up to 16 Mbps, ADSL2+||20GB per month||£11 + £13.50 line rental|
|Unlimited||up to 16 Mbps, ADSL2+||Unlimited||£18 + £13.50 line rental|
|Fibre||up to 38 Mbps, FTTC/VDSL2||100GB per month||£25 + £13.50 line rental|
On the services with a usage allowance, you can top-up the account for £5 which buys an extra 5GB. Adding anytime calls to landline destinations in the UK is £5 extra per month, or the anytime international calls costs £7 extra per month. The minium contract is 12 months and a wireless router is included in the packages, the fibre service benefits from an 802.11n router, which is needed to make the most of the extra speed from that service. For those people who do not have an active telephone line, a new line installation costs £49.99. We have checked the John Lewis website, but cannot find any mention of whether the FTTC service is the 2 Mbps or 10 Mbps upload variant, so if considering order and upload speeds are important do verify what they will provide.
The products do use traffic management, which is described in depth under a Broadband Speed Ratings FAQ.
Existing GreenBee and Waitrose broadband customers can signup online if they want to regrade onto the John Lewis products.
The service is provided by Plusnet with John Lewis dealing directly with the provider. Plusnet also work with BT Wholesale, which is another route through which resellers and virtual ISPs can provision broadband.