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John Lewis joins the telephone and broadband bundle pack
Monday 23 April 2012 18:28:50 by Andrew Ferguson

John Lewis launching broadband and telephone bundles may be a surprise to many, but Waitrose has been part of the John Lewis Partnership since 1937 and providing broadband for a couple of years.

The new product range is based around people taking a bundle of telephone and broadband service, and while the prices are not the lowest, it does come with freephone customer support, Bullguard PC security package, and the same price no matter where in the UK you live.

Package Speed/Technology Usage Allowance Price/month
Standard up to 16 Mbps, ADSL2+ 20GB per month £11 + £13.50 line rental
Unlimited up to 16 Mbps, ADSL2+ Unlimited £18 + £13.50 line rental
Fibre up to 38 Mbps, FTTC/VDSL2 100GB per month £25 + £13.50 line rental

On the services with a usage allowance, you can top-up the account for £5 which buys an extra 5GB. Adding anytime calls to landline destinations in the UK is £5 extra per month, or the anytime international calls costs £7 extra per month. The minium contract is 12 months and a wireless router is included in the packages, the fibre service benefits from an 802.11n router, which is needed to make the most of the extra speed from that service. For those people who do not have an active telephone line, a new line installation costs £49.99. We have checked the John Lewis website, but cannot find any mention of whether the FTTC service is the 2 Mbps or 10 Mbps upload variant, so if considering order and upload speeds are important do verify what they will provide.

The products do use traffic management, which is described in depth under a Broadband Speed Ratings FAQ.

Existing GreenBee and Waitrose broadband customers can signup online if they want to regrade onto the John Lewis products.

The service is provided by Plusnet with John Lewis dealing directly with the provider. Plusnet also work with BT Wholesale, which is another route through which resellers and virtual ISPs can provision broadband.


Posted by Brumski over 5 years ago
So web browsing and email aside everything else is restricted to pretty pitiful speeds! Somewhat defeats the point of choosing JL as your FTTC ISP.
Posted by andrew (Favicon staff member) over 5 years ago
I'd suggest talking to Plusnet customers who have FTTC too, and similar traffic management before jumping to that conclusion.

Remember it is 100GB per month, and the figures show worst case scenario speeds
Posted by Apilar over 5 years ago
The unlimited option is pretty good.
Posted by otester over 5 years ago
From what I've heard JLP internet is largely outsourced and very poor, the prices might be attractive to peasants I guess.
Posted by tthom over 5 years ago
Everyones getting into this game... if you buy clothes, household items ect dont get broadband from them lol
Posted by Somerset over 5 years ago
Never knowlingly undersold?
Posted by andrew (Favicon staff member) over 5 years ago
@otester we tell you who runs it i.e. Plusnet
Posted by otester over 5 years ago

I only skimmed through the article :D
Posted by camieabz over 5 years ago
Why the up to 16Mbp/s speed? Is this an attempt at responsible selling, in the sense that ADSL2+ won't go higher for many customers, or are they capping it to create a demarcation from the fibre speeds?

Strange really.
Posted by andrew (Favicon staff member) over 5 years ago
Not strange most providers use speeds in the range 13 to 18 to describe their ADSL2+ speeds in line with ASA rules. has seen a big shift towards the slower speeds in the package speed category.
Posted by brucie245 over 5 years ago
A very dissapointing offer from JLP. With all that shaping, no thanks.
Posted by Tyke61 over 5 years ago
"no matter where in the UK you live"...

Unless I suspect, you live within the Hull area and come under the KC (Karoo) network.

Posted by Paul_Dabinett over 5 years ago
I examined the John Lewis FTTC traffic management terms in detail. To save you the trouble, high speeds are reliably available only if you don't need them. For example, e-mails can be downloaded at full speed (well, gee thanks) but users may well get similar video buffering problems as they did with ADSL Max; as this traffic can be severely limited. John Lewis are at least doing us a favour here by making plain the restrictions on Plusnet / BT FTTC service. Here's a message to the industry - some of us want faster internet access for more than bragging rights about the headline speed!
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