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eXwavia backs the 'up to' campaign
Thursday 12 April 2012 18:31:38 by Andrew Ferguson

It seems the recent changes to broadband advertising may have represented the tip of the iceberg, as momentum builds for a campaign that is calling for 'up to' broadband speeds to be partnered with 'up to' pricing. eXwavia a fixed wireless broadband located in Powys, Wales has put its backing behind the campaign, while highlighting that its own products do not feature 'up to' at all.

"The campaign by broadband lobby group WISPA makes sense. Too many ISP’s are advertising ‘up to’ speeds and many customers are led to believe that they will be able to get the top speed advertised.

ISP’s have already been warned by Ofcom that they must be clearer in their advertising of what speeds customers can get."

Extract from eXwavia blog

eXwavia offers three product speeds (symmetric) to home owners, 4 Mbps for £20 a month, 8 Mbps for £28 and 16 Mbps for £42 a month, all three products are unlimited (subject to a fair use policy). The standard set up cost for the service is £999.60 (£833+VAT), which means for those in Wales the Broadband Support Scheme may be able to offer free connection if you can only get 2 Mbps currently.

Comments

Posted by pcoventry76 over 2 years ago
And it's worth ponting out that the site says those speeds are Symetrical i.e both ways

so £42 a month is a bargain for 16mbps up and down!. And if you can get the scheme grant it's brill!.

I wish I only got 2mbps now :/
Posted by andrew (Favicon staff member) over 2 years ago
Added the word symmetric, and changed a £ to Mbps where I had stumbled on the keyboard
Posted by otester over 2 years ago
While they not be doing the "up to" thing, they are doing the "FUP" thing.

-.-
Posted by AnnetteB over 2 years ago
Hi All, FUP pretty fair?
http://www.exwavia.co.uk/en/support/terms-and-conditions/fair-usage-policy/
"With all of our broadband packages, we operate a “fair usage” policy. This means your broadband connection can be used by you as an individual or business in any way that you see fit and is compliant with current legislation. At eXwavia, unlike some other broadband providers, we do not impose download limits, which means you are free to download as much music, videos, pictures, documents, programmes and software as you please."
Thanks for your comments “Think Broadband” we appreciate it.
Posted by themanstan over 2 years ago
Only when downloads are totally excessive will we limit your download." you missed a bit, I'm hoping that totally excessive is more than the average consumption of 40-50Gig...
Posted by undecidedadrian over 2 years ago
Hmm a Welsh lobby firm has a petition for up to pricing and suddenly a Welash fixed wireless provider supports it.

I wonder if the 2 companies are connected in any way?
Posted by otester over 2 years ago
@AnnetteB

It's still an FUP, it's the type of thing ISP's like TalkTalk do, assuming you work for them (which it sounds like you do), you're not being straight up with people.
Posted by c_j_ over 2 years ago
"assuming you work for them"

The MD of eXwavia is Annette Burgess:
http://www.exwavia.co.uk/en/about-us/

I've only recently come across eXwavia, same goes for Wispa, but I'm well aware that the dead hand of BT has been holding back broadband in Wales for a long time now... e.g shortly after Deudraeth Cyf broadband was announced because BT weren't delivering, BT derailed it by announcing they WOULD deliver ADSL after all. Then once BT were in, it didn't actually work reliably...

http://itwales.com/999681.htm
http://www.ispreview.co.uk/news/EkklFEpykkMJNpbXvt.html
Posted by DJBlu2003 over 2 years ago
Where is the "Subject to Survey"?

http://www.speedtest.net/results.php?sh=22209d34ace4fd7d79cdae7741c964e9&ria=0

This is my 12mb service from exwavia, sorry 8, I mean 6meg service.

Make you're own minds up as to whether or not this is an "upto" service.
Posted by fibrebunny over 2 years ago
Seems Annette is a busy girl... Between being routinely ignored by the WAG and scrounging for subsidies. She has discovered that nonsensical campaigns produce publicity, which in turn might drum up a bit of trade. Way to cash in on those subsidies huh :D
Posted by otester over 2 years ago
@DJBlu2003

Tell them to fix it, if they don't within 7 days then report them to ASA + trading standards.
Posted by New_Londoner over 2 years ago
Interesting that the "standard set up cost for the service is £999.60 (£833+VAT)", coincidentally 40p less than the maximum grant available from the Welsh Assembly for broadband!
Posted by DJBlu2003 over 2 years ago
@otester

I have asked, for 6 months. I have requested they cancel the service on the grounds of non provision of service.
Posted by DJBlu2003 over 2 years ago
P.S. Didn't think of Trading Standards route. Thanks.
Posted by NilSatisOptimum over 2 years ago
@ New_Londoner, Indeed I find too the pricing and and grant a interesting coincidence!
Posted by Oddball over 2 years ago
Pricing should be based on the speed you actually get. If you sign up for 24Mbit and only see half that connection speed you should pay only half the price. They should tier prices according to the rate at which you can actually sync!
Posted by KarlAustin over 2 years ago
Currently there is always going to be a fixed element to that though. As one of the articles pointed out, you're talking a different of 20-30p/month in some cases once the fixed element is covered - It'll cost more then that in development time to sort out a system to fairly cope with it. Is it sync speed over the month? How do you account for dodgy internal wiring? etc. etc.
Posted by camieabz over 2 years ago
Seen their site?

"Business Premium
60Mb speed broadband
£140 a month plus VAT

60Mb download
60Mb upload"

£168 per month for 60Mbp/s SDSL, assuming you can find a use for it.
Posted by otester over 2 years ago
@Oddball

Are you hired by eXwavia?

Something called a minimum cost...
Posted by otester over 2 years ago
@camieabz

Even the business ones have the FUP, so not much use for it.
Posted by camieabz over 2 years ago
@otester

The FUP doesn't stop normal people using normal broadband. Just bandwidth hogs and copyright breachers. :P
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