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Zen doubles usage allowances on broadband products
Tuesday 20 March 2012 12:33:11 by Andrew Ferguson

Zen Internet has announced a doubling of the download allowances for its ADSL/ADSL2+ and fibre broadband products. The new download limits will take effect on 1st April 2012.

Product Price Current Download Limit New Limit
Lite £15.31 + VAT 10 GB 20 GB
Active £21.27 + VAT 50 GB 100 GB
Pro £29.78 + VAT 100 GB 200 GB
Office £45 + VAT 200 GB 400 GB
Office Max £79 + VAT 1000 GB (1 TB) 2000 GB (2 TB)
Fibre Lite £23 + VAT 10 GB 20 GB
Fibre Active £30 + VAT 50 GB 100 GB
Fibre Pro £38 + VAT 100 GB 200 GB
Fibre Office £55 + VAT 200 GB 400 GB
Fibre Office Plus £65 + VAT 500 GB 1000 GB

The doubling of the download allowance does not come with any hidden Fair Use Policy or traffic management, users are free to use up the allowance when they wish, and buy more allowance if they run out in any particular month.

Zen highlights that its cheapest product with a 20 GB download allowance can play around 60 hours of BBC iPlayer content at standard definition quality level, we should point out that many embedded versions of iPlayer will opt for the best quality level a connection will support, and at its highest quality level BBC iPlayer will use around 2 GB an hour.

Comments

Posted by Apilar over 5 years ago
good stuff.
Posted by sean2003 over 5 years ago
Download usage allowance?

I'm guessing that also includes uploaded data? ;)
Posted by Apilar over 5 years ago
Upload is truly unlimited.
Posted by ajays over 5 years ago
@Apilar @sean2003 Yes we do count uploaded data. Our customers are free to upload as much as they wish and it will not impact their download allowance.
Posted by JttB over 5 years ago
How can uploaded data be "free" (as such) and downloaded if not.

I am asking because I could get ( For example) fibre office, and upload at 10Mbps 24 / 7

Yet on my adsl connection at the moment I dont get neat to 10 Mbps and am capped on my download ammount.

Traffic is traffic be it up or downstream.

I genuinely am curious as to why some ISP's dont count the upload.
Posted by andrew (Favicon staff member) over 5 years ago
Why do some only count download?

Because it is a choice that providers can make when deciding how to sell their product.

Zen has chosen to only count Download traffic.
Posted by JttB over 5 years ago
But Why ?

I understand its a choice, but if you have 10Mbps upload, you can shift a heck of a lot of data, but its uncapped.

I just wondered why, I was curious.

I could understand it when most people had 2Mbps upload, but now people can have an upload at 10 / 20 Mbps in their house, I dont see how unlimited UP, it any different from unlimited Down, it is all traffic afterall.
Posted by andrew (Favicon staff member) over 5 years ago
@JttB

Because BT Wholesale WBC bandwidth charges are based on peak usage, and that is downstream based.

The vast majority of the internet public use around ten times download versus upstream bandwidth.

The peering costs of course come into the equation too, but a lot less than BT Wholesale side.

In short Zen will have sat down and done the sums based on what it seems its 10,000's of customers doing.

Now if everyone just sat there and filled their 10 Mbps upload then things would change, but how many people can saturate their uplink with legal traffic 24/7/365?
Posted by kev445 over 5 years ago
@JttB Zen and other ISP’s purchase bandwidth from BT which is the same speed both up and down, however most end users have a download speed which is far greater than their download.
Coupled with that, the vast majority of end users use their connection for downloading; upload is seldom used in comparison.

With the above two taken into account, there is far more bandwidth available for upload!
Posted by kev445 over 5 years ago
edit: however most end users have a download speed which is far greater than their **upload**.
Posted by JttB over 5 years ago
Fair enough, It just seems an outdated method with upload speeds being so high with FTTC.

Posted by JttB over 5 years ago
EDIT //

Thanks for the answers.
Posted by iGareth over 5 years ago
It isn't a matter of it being an outdated method just plain and simple we don't use upload bandwidth enough to warrant any limits. When ISPs buy 500Mbps of bandwidth from BT Wholesale that is 500Mbps down and 500Mbps up. Look at typical online behaviour and upload data in tiny in comparison with download...

With FTTC I would expect to see an increase in upload but it won't even start to match download so nothing is ever required. Of course ISPs could start to limit upload as a way to have a value product and make you pay that little more for a premium account.
Posted by aerostar2 over 5 years ago
Instead of BT pushing ahead with faster speeds etc, they should upgrade as a priority, all their exchanges to ADSL2+. My own village:-

ADSL status: Enabled as of 30/06/2004
ADSL Max status: Enabled as of 31/03/2006
730 residential premises
40 non-residential premises

Market 1

We had a new main fibroptic cable installed from the exchange to the main town exchange a few years ago. No hint of ADSL2+ let alone Fibre.

So all these higher speeds and extra download/upload allowances pxxx us off.
Posted by uniquename over 5 years ago
@ajays
"Yes we do count uploaded data. Our customers are free to upload as much as they wish and it will not impact their download allowance".

I think you mean "we do NOT count ...".
Posted by andrew (Favicon staff member) over 5 years ago
@aerostar2 are you aware that not all exchanges even offer ADSL yet.

So calling for them to finish upgrading, means they need to finish ADSL roll-out, and even there the last few hundred (mainly Scotland) only got service through public funding.
Posted by lockyatlrg over 5 years ago
Crap prices, crap limits.
Posted by ajays over 5 years ago
@uniquename yes you are correct :)
Posted by Markak over 5 years ago
What a bunch of money grabbing inbreeds.
Posted by orly2 over 5 years ago
Step in the right direction but still very expensive for what is offered.
Posted by otester over 5 years ago
@lockyatlg

When BTW is your only option it's a god-send.

Decent speed, usage limits and customer support compared to the competition, what more, no traffic shaping etc.
Posted by superbike999 over 5 years ago
I was with Zen about 4 years ago but I got fed up with having to top up my allowance with £1.50 per Gb every month, so I switched to O2. I was tempted by this increase until I saw that they want £48 set up fee and they don't include a "free" router as far I I can see. They are still a very expensive company. The snob value of a Which? best buy doesn't justify their prices for what they are offering
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