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TalkTalk to offer up to 80 Mbps service for £15 extra per month
Monday 12 March 2012 16:44:29 by Andrew Ferguson

TalkTalk has announced that it will sell the up to 80 Mbps download FTTC service for £15 extra a month, in addition to the line rental and standard broadband package price. The service offers a big boost for upstream speeds, as the existing £10 fibre boost (which will still be available) only offers a 2 Mbps upstream, compared to the up to 20 Mbps on the new £15 service.

The monthly costs work out as follows:

  • Essentials Package: Evening and weekend calls, with 40GB usage allowance. Line rental £13.80, £7.50 broadband and calls, 80 Meg fibre boost £15. Total £36.30
  • Plus Package: Anytime calls and unlimited broadband. Line rental £13.80, £14.50 broadband and calls, 80 Meg fibre boost £15. Total £43.30

The prices represent the ongoing out of contract costs, various offers to reduce line rental and broadband prices are available for new signups. The fibre services carry a one-off activation fee of £25. Existing TalkTalk customers can also sign up to the fibre services.

Comments

Posted by acpsd775 over 5 years ago
oh good news i was going to go with the 40/2 think ill go direct to this 1 now we just need bt to hurry up and activate the cab lol 31st this month apparently although that's the 5th date so far :S
Posted by comnut over 5 years ago
you do realize they got the "worst broadband" award recently???
Posted by acpsd775 over 5 years ago
ive not had any problems with um no slow downs always top notch speed no down time low pings no packet loss dont moan if you download a lot and fairly priced so ive got no reason to complain about them
Posted by acpsd775 over 5 years ago
also i have not noticed any traffic shaping either
Posted by dmarchant over 5 years ago
It is a bit of a heavy mark-up since the previous post indicated Openreach are charging £3.05 per month.
Posted by dustofnations over 5 years ago
@dmarchant the real costs are going to come from the huge increase in bandwidth usage not the fixed base cost. Think peering, routing capacity etc.

Consider also that the people who are interested in this are likely to be those who feel they will benefit from more bandwidth (i.e. more expensive heavy users).

On that basis it seems rather cheap to me!
Posted by keith969 over 5 years ago
This is all Talk Talk and no action. No fibre near where I live!
Posted by jtthedevil over 5 years ago
Talktalk always get bashed, but i've had great service from them. Just on prices, I know the download limit is 40gb which can be boosted to 80gb for an extra fiver with standard broadband. Are the limits the same for fibre products? 80gb might not last long on an 80mb line...
Posted by acpsd775 over 5 years ago
@jtthedevil yes they are the same fiber is an add-on with talktalk so w/e packages you on stays exactly the same including restrictions you just get faster speeds but if you adding the extra 40gig at a fiver then dont you think its worth the extra £2 on top for plus to get unlimited :)
Posted by jtthedevil over 5 years ago
Didn't know about the unlimited boost as well. I only get 0.5mb unfortunately, so the 40gb is more than enough, but I know if I could get the higher speed my useage would increase many times, just from being able to stream videos and tv without the dreaded buffer!
Posted by acpsd775 over 5 years ago
@jtthedevil yea i know what you mean i spend about 3 weeks on 02 mobile broadband while we had some work done on house it went at about 0.3meg were as at the time i was on VM50 so id got used to been able to do as i please then that few week it was hard to live with lol so i sympathies with you but yea TT offer 2 packages essentials which has the 40/80gig usage and plus that is unlimited then fiber is a boost to add the extra speed using FTTC on top of what eva package your on :)
Posted by andrew (Favicon staff member) over 5 years ago
Openreach is charging £3.05 on top of the old 40/2 product.

In short it is £119 a year for the 80/20 service. So markup is not that large at all, once VAT is allowed for.
Posted by zyborg47 over 5 years ago
i thinking what on earth I would need 40Mbps for, never mind 80.

but I presume it will be useful for some people if they want to pay the extra,
Posted by stoatwblr over 5 years ago
Assuming it works then I'll ask them about it when openreach finally bother putting FTTC in my area.

TalkTalk are good when they work and a nightmare from hell when they don't - mainly because of the appalling standard of the outsourced helldesks.

Bringing that back into the UK or Ireland would help a lot (accents are a killer) but the real problem is that anyone with talent and skills is immediately promoted out of the helpdesk pool into more useful positions - or leaves to chase greener pastures.

Posted by andrew (Favicon staff member) over 5 years ago
Best bet for talktalk customer service is use their own member forums, so once you join their service, even before you need customer service, get yourself registered onto their forums.

The support staff on there are UK based.
Posted by acpsd775 over 5 years ago
@andrew the problem being anything relating to fiber and they tell you to call the phone support as they cant help with it :(
Posted by uniquename over 5 years ago
TT only offer 40/2. At Vat-exclusive prices, as has already been posted the extra cost to TT of 80/20 is £3.05pm.

They are charging the customer £4.17pm (plus Vat). So their additional markup is £1.12.

The cost of extra backhaul has been mentioned. I have my doubts that the requirement will be a huge amount greater than it is for the 40Mbps, but is bound to need some.

So charging £15 instead of £10 looks perfectly reasonable.
Posted by malvachat over 5 years ago
"Best bet for talktalk customer service is use their own member forums, so once you join their service, even before you need customer service, get yourself registered onto their forums"

"Best bet""customer service"
These two things do not go together when talking about Talk Talk.
Read the forums and they are plastered with poor customers NOT getting good service
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