Ofcom generally concentrates on the big six providers that cover some 90% of the broadband connections, but Which? goes further and through its online panels catches a wider net of providers, helping to show that size is not everything.
"Our mission is to provide the best ISP service in the UK, so we are delighted to be recognised as Recommended Broadband Provider by Which? once again. This recognition acknowledges the commitment of the entire team at Zen, especially our Technical Support and Customer Services teams, but I would also like to thank those customers and Which? members that have taken time to rate their experience with Zen."Andrew Saunders, Head of Product Management and Marketing
Zen does not appear to be sitting on its laurels, it is active with the Openreach FTTx products, with its Fibre service available to 25% of UK premises, rising to 40% by late 2012. Across their FTTC customer base Zen are reporting an average speed of around 30 Mbps. Zen are also running a commercial trial of the up to 100 Mbps service in the seven Openreach locations where FTTP is available, Bradwell Abbey, Highams Park, York and Chester South, Ashford, Forest Hill, Ilford Central and Leytonstone. The exchange areas Exeter, Wembley, St Austell and Thornton Heath are in the early stages of FTTP deployment, but hopefully will soon start to see connected users.