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BE to delay super-fast broadband services
Thursday 29 September 2011 14:50:29 by John Hunt

BE have disappointed some customers this week by announcing a delay to their fibre-broadband rollout, which was hoped to be released this year. In a blog post, the company said that despite thousands of customers who had pre-registered, they were unable to deliver a service this year.

"Our priority has been to work with a partner that has an existing fibre network, as this would be quicker and better value for our customers than starting from scratch to lay down a new network. Frustratingly, for both us and for you, it's taking us longer than we originally thought to find a solution that meets the expectations of BE and our customers.

To reiterate, we believe an unthrottled and unlimited broadband experience across all our products will offer customers the best possible experience, and it is this approach that we want to bring to market through working with the right partner.

BE Blog Post

BE are planning a trial with BE staff which would involve installing their own equipment into the local telephone exchanges, and they would use this to provide the fibre-based connection. It's not clear however whether the company intend to go with a full fibre-to-the-home (FTTH) connection or to use a fibre-to-the-cabinet (FTTC) system as used by the BT Infinity product range. There has been no word from sister/parent company O2, who also blogged at the same time of the last BE fibre posting.

One thing is for certain, BE who used to be known for their fast-broadband service could lose their faithful following if they don't get a faster service out quickly. Whilst once the first on the block, innovating with ADSL2+ services, BE are falling behind in the fibre race.


Posted by AndrueC over 6 years ago
Yeah that pretty well kills it for me. Not that I need the extra speed but reading between the lines tells me this is probably a death spasm. I can't see Telefonica shelling out enough money to really go it alone so basically it's a surrender.

Hopefully they'll keep going for a couple of years but I think the writing is on the wall here. What a damn', damn' shame.
Posted by john (Favicon staff member) over 6 years ago
I don't think it's anything as bad as that. They are just falling behind in the fibre race.. It sounds like they have a solution, it's just going to take a bit longer to implement than they hoped. Whether that will be using fibre from BT, someone else like Fujitsu or another provider, we will have to wait and see.

It's a shame (in my opinion), that Virgin haven't opened up their cable network to wholesale access, as that would breed a whole new range of broadband services, but it would unlikely be to much benefit of Virgin.
Posted by GMAN99 over 6 years ago
Agreed, its a double edged sword, Virgin would be letting in the competition but also making money from duct rental so they could expand.

As they are not being forced to open up (like BT) they won't. Just like I couldn't imagine BT waking up one day and giving others duct access unless pushed to ;o)
Posted by andrew (Favicon staff member) over 6 years ago
I think Be had being hoping to find a good cluster suitable for use with the Hyperoptic service (the people who founded Be originally), i.e. not using Openreach FTTC/H but an alt net.

The spread of users with interest may have meant that there was not a critical mass, thus looking at FTTC and GEA now maybe.
Posted by Dixinormous over 6 years ago
You have to wonder if losing DSL customers is making the sums for FTTC/GEA not look so good, quite a difference between the O2/Be customer base and that of TalkTalk, and the issues with a solution over BT Wholesale, given Be have comprehensively painted themselves into a corner having promised uncapped and unmanaged products, are obvious.
Posted by biggsy68 over 6 years ago
one of the reasons why i have just cancelled my account with them after 2 and a half years. other reason is that my sync speed has halved in the last 2 days but Be refuse to accept there's a problem and say maximum i can get is 8Mbps when before, and for over 2 years, it was nearly double that
Posted by MrTAToad2 over 6 years ago
Its a shame as I could do with something faster :)
Posted by jamie543 over 6 years ago
biggsy68: Hardly BE's fault your bt phone line is getting interference. Also BE get the line prediction from the BT database so again its not BE's fault the database is wrong
Posted by GMAN99 over 6 years ago
Its BE's fault for not fixing it, biggsy is a BE customer they should be resolving the issue for him. Its a bit of a sweeping statement saying his getting interference what do you know of his fault? Did you read his post, he was getting 16Mbps for over 2yrs now its 8
Posted by Guest_Again over 6 years ago
Lower speeds was their downfall - been going on for years too.

Have 1* for them.
They WERE good at the start, "We will install new hardware before it's needed.." - Of course. Right you are.
It never happened like that, did it. The end for them.

Told you all that the new MD wouldn't be good. Never took long.
Too bad, so sad, bye-bye.

Was always the 1st to moan when service went boo.s u.
Posted by biggsy68 over 6 years ago
@gman99. that's so true, when i first started with them it took 3 months to sort out a problem that was bt's fault. i was getting disconnected all the time, low sync speeds, profile kept changing. in the end it took a letter to their head office and a threat of reporting them to ofcom so finally sort it all
Posted by Dixinormous over 6 years ago
Can we keep it to the story, there's an unhappiness forum for complaints?
Posted by GMAN99 over 6 years ago
So despite the fuss about PIA there seems to be a lack of appetite to use it. LLU was easy in comparison to fibre, stick DSLAMs in the exchange and you've "potentially" access to thousands of customers, not so when you want FTTH, its much more expensive and much more risky (you need to roll it out before you can offer it and people might not take it up).

I firmly believe cut throat broadband prices are to blame, this time round ISP's have to do more work or resell a BT service.
Posted by CaptainHulaHoop over 6 years ago
can't they go VLLU on exchanges they are already at
? or do openreach have limits/caps etc. on the service from customers to the handover point at the exchange??
Posted by CaptainHulaHoop over 6 years ago
sorry meant VLLU and use openreach's FTTC
Posted by otester over 6 years ago

He's probably stuck in ADSL1 mode :/
Posted by zemadeiran over 6 years ago
Hi Everyone,

All these costs issue's are null and void.

Here is what I intend to do:

I am going to wire my whole block (80 flats social housing) with single mode fiber to each flat via 4x 1>32 optical splitters £100 each.

Each of these optical splitters will be fed by a single 1>4 splitter £50 in the basement.

Total cost £1000 including splitters, spool of fiber 400m, connectors and a fiber engineer for a couple of days.
Posted by zemadeiran over 6 years ago

I would like a 10gbit single mode fiber transceiver installed in the kensal green exchange and single mode fiber (4 core) to my building <1k. This is good for 125mbps upload/download for each tenant.

£2000 total for the building = £25 installation cost each. Add a fiber router with telephone ports for each tenant £25 as they join.

Now what Openreach/BT?

I think that we should stop pissing around and start rolling out Ethernet over passive Optical Network (EPON)

Regards to all.
Posted by GMAN99 over 6 years ago
zemadeiran nice one, you left out the cost of the 10Gbit feed (i.e. the expensive bit)
Posted by AndrueC over 6 years ago
@GMAN99:Nah. Perhaps he's rebuilding the entire Internet from scratch starting with his flat :D
Posted by GMAN99 over 6 years ago
Arrr I see he's a POP, they come to him :)
Posted by wirelesspacman over 6 years ago
With a business plan like that, he should be on Dragons Den! :-)
Posted by otester over 6 years ago

If BT show no interest it's about £40k for a cabinet.
Posted by brucie245 over 6 years ago
Be + FTTH via Virgin = win

Shame they (Virgin) can't be forced to open up network as BT can be :(

/me sighs
Posted by otester over 6 years ago

Neither should have been forced, their private companies.

All you've done is created an artificial monopoly for short term gain.
Posted by creakycopperline over 6 years ago
you get more pro BT by the day GMANN!
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