Skip Navigation

BT announce 1,000th super-fast broadband customer in Cornwall
Tuesday 19 July 2011 17:25:22 by John Hunt

BT have announced that they have connected their 1,000th customer to their super-fast broadband service in Cornwall. The 'Superfast Cornwall' project that is being deployed in the region includes funding from both Europe, the Cornwall Development Company and BT. £132 million of investment is being used to deliver fibre-based broadband to at least 80 percent of homes using fibre-to-the-cabinet (FTTC) and fibre-to-the-premises (FTTP/FTTH) technology. The 1,000th customer was an upholstery business who can see many benefits to the new technology.

"Upholstery is a traditional craft that has been in decline, but we believe we can use superfast broadband to grow our business and to help pass on our skills to a new generation. The technology will help us update and maintain our new website in a flash and make more use of video in our marketing.

And, very importantly, it will revolutionise the way we can communicate with our customers, some of whom live in London. We will be able to use on-line video calls to maintain a more personal relationship with them and even show them fabrics and work in progress on their furniture.

In fact, the technology is helping us to improve all our business operations. Superfast broadband allows us to order supplies on-line and carry out internet-based research far more quickly; and now new state-of-the-art 'cloud computing' applications, such as back-up of our files and records on-line, become much more viable."

Tristan Kimber, business owner

Around 50 of the 100 exchanges in Cornwall and the Isles of Scilly are scheduled to be upgraded by autumn 2012. The new service will bring speeds of up-to 40meg broadband to many with, some who will be connected via FTTH, able to access services at up to 100meg. Around 20% of the county will have to look at other methods of getting online, which will include wireless and satellite technologies.

So far, eight exchanges have received upgrades which includes St Agnes, St Day, Portreath, Devoran, Leedstown, Stenalees, Three Waters (Chiverton Cross Area) and Par. Around 80% of people in these areas should now have access to fibre-based broadband. More details about the roll-out and scheme in general can be found at the programme website


Posted by herdwick over 6 years ago
£132,000 per customer connected, and falling....
Posted by themanstan over 6 years ago
A bit less than 5% take up, be interesting to see if this is the norm... if it is then you can se why there has to be subsidies... an exchange of 800 people only yields 40 connections...
Posted by GMAN99 over 6 years ago
Amazing isn't it.. for all the talk of wanting more speed when it comes down to it those crying for the speed must only represent a very small fraction of the public in the UK

Yes themanstan you can see why there are subs and also why no-one is in a rush to rollout FTTP as well!
Posted by Dixinormous over 6 years ago
Posted by NilSatisOptimum over 6 years ago

Very true, unfortunately.
Posted by spetznaz over 6 years ago
Yes unfortunately the people who comment on here do not represent the general population, one day in the not too distant future when they can't do 'what ever comes along' demanding yet more bandwidth they will whine about it!.. bloody cheapskates mostly, although some simply can't afford it

I think the problem is the extremes, for example I work for a small business that need a fast connection but realistically we could only pay upto £300pm and the options are simply not there, its 1.5mbit ADSL, laggy satellite or £1000+pm leased line.
Posted by NilSatisOptimum over 6 years ago
I can only go from my experience, tried with Race to Infinity, out 5000+ residential numbers and 520+ business lines, 20 people signed up. Now with Welsh Assembly Government survey on where to start deployment with their broadband vision, I'm in the process of trying to raise people’s awareness and mailing all businesses, Schools Community pages etc, with the link to the survey, it takes all 1min to do, so far I have one response out of 84 contacts!
Posted by jtthedevil over 6 years ago
Next gen in low takeup shocker! Well Duh! Most families who get over 5mb are probably happy enough with their service or have it in a bundle. The people willing to pay are the ones already ripped off on slow, unsupported exchanges with their half meg services.
Posted by herdwick over 6 years ago
@spetznaz £300/month would get you a few ADSL lines bundled together into at least a 4M down 1M up service, shirley ?
Posted by Frank22 over 6 years ago
Rather sad that in the 21st century BT thinks it is an achievement that 1000 fast connections are in place, should have been a press release about fast 1,000,000 connections!
Posted by GMAN99 over 6 years ago
Why Frank22? Clearly there's no demand to supply
Posted by Frank22 over 6 years ago
Family/friends in other European countries already have FTTH. A provider invites people in an area to evenings where it is all explained. People can think about it for a few weeks/months, ask more questions, etc. THereafter they vote for it. A "yes" vote commits the person to take FTTH when the cables are installed in the area. Just about every area where this approach is taken gets FTTH.

Around my area (Gatwick) there is demand (Lots of companies), but (As usual) BT is deaf and does not even respond to queries when FTTC is to become available.
Posted by themanstan over 6 years ago
Frank, Any reason why just BT, not VM? Both are capable of delviering what you want. I find it interesting that people moan that BT don't roll-out where they are, but very rarely that VM should roll out. Don't people wan't a proper competitive environment or are they happy to have a monopoly situation?
Posted by Frank22 over 6 years ago
There is no VM in my area, otherwise it would have been a no-brainer! I have 1.5Mbps and BT has not converted my street-cabinet to Infinity. They (a) dont respond to queries when (Or if) they will do it and (b) nobody in the area understands what benefits Infinity will bring (Read marketing failure by BT).

Of course competition remains when people commit to FTTH. They can still go back to using the ancient copper wires (Which with a bit of luck may give a decent speed).
Posted by AndrueC over 6 years ago
@Frank22:You're missing he point themanstan is making "there is no VM in your area". How did VM respond when you asked *them* why not?
Posted by GMAN99 over 6 years ago
And also missing the point that if BT didn't provide you anything you'd have no internet connection?

And lots of companies in the Gatwick area have been able to get FTTP for many many many years the same as the rest of the country
Posted by New_Londoner over 6 years ago
@Frank I'll happily use the ancient copper wires to get up to 80Mbps from next year, which will be sufficient for my purposes for some while to come.

Too many people are fixated on having FTTP at any cost, usually providing it is heavily subsidised by somebody else, when FTTC will easily meet their current are likely future needs.
Posted by Frank22 over 6 years ago
i have a copper ADSL2+ internet connection, which is unreliable despite regular BT techs visits.
Too far from the public road for VM (for now). Perhaps this changes when VM is allowed to share BT's overhead facility?
I work from home requiring decent speed (I will have to move sooner or later unless it improves). I give software/hardware support, virtually impossible to do at 1.5/0.3mbps.
If Infinity were possible then I would get 25Mbps (Approx 1km to street cabinet) and I would be a very happy man.
Now you perhaps understand why I am so upset that BT does not even respond to my queries.

Posted by GMAN99 over 6 years ago
You mean BT and VM? Your just dismissing VM's lack of street presence as ok but complaining BT's isn't as good as it should be? VM should be in your area regardless of them trying to skimp on costs by jumping on BT's infrastructure.

More than happy to see gripes at BT, but it should be VM as well BT aren't the only telecomms provider, your lack of speed is as much VM's fault as BT's
Posted by themanstan over 6 years ago
Frank is your area have good 3G coverage, because you may get a better connection via mobile 3G. If your connection is needed to provide support for your work, then they should cough for the connection.
Posted by Frank22 over 6 years ago
I agree that VM is just as much to blame. However, converting a street cabinet to Infinity seems a much easier & cost-effective option than adding new long cables to the properties.
But why can BT not inform people when (Or if) they can get Infinity?
I actually used 3G for 2 weeks when the lines were down. Worked really well, but the cost was high due to my extensive use of the connection (Although BT paid for it in the end because I have business lines).

Posted by themanstan over 6 years ago
Frank, unfortunately if you look at it from a business perspective it's privileged information. By keeping competitors in the dark about which exchanges are to be upgraded, they need to guess which to LLU or in VMs case roll out their network. As VM doesn't wholesale, BT Wholesale cannot use it therefore it's in their interest, not to announce beyond what they've added to engineering works (which all ISPs get to know, including BT Retail).
Posted by themanstan over 6 years ago
OFCOM would have forced a definitive list is it was in the customers interest and didn't cause a business disadvantage. But from my perspective it does and I guess OFCOMs.
Posted by Bob_s2 over 6 years ago
VM are not intending tocarry out any significant rollout. Their startegy is to extend coverage by means of the Open Network Company.

The big problem is in uncable areas BT have a dominant position and any rollout by the Open Network company could find BT then moving in .

To enable the establishment of real competition to BT the Open Network company needs a degree of protection for a few years to enable it to get established.
Posted by themanstan over 6 years ago
Yes, but i see that strategy as a ploy... by not extending their network they will not need to wholesale!
Posted by GMAN99 over 6 years ago
Bob_s2, what your talking about "in degree of protection" is history repeating itself, we had this when Mercury/NTL/C&W started rolling out fibre and its one of the major reasons why BT is only just rolling out fibre now, because in the past when it planned to it was prevented from doing so to give other suppliers a jump on the market. Lets not repeat the same mistakes and make a mockery of the "Open" in Open Network.

Why are your trying to compete with BT its talked of as an Open Network?
Posted by GMAN99 over 6 years ago
Plus what your proposing is (unless I've misunderstood) BT opening up their ducts under PIA for the Open Network but.... BT not being able to use their own ducts for a number of years to give the Open Network a head start.

Obviously not gonna happen
Posted by creakycopperline over 6 years ago
wow gman you get more pro BT with every post,
you're clearly are blinded,
BT are doing it now in case demand does grow'
the copper infrastructure will not last forever
no matter how much you want it to.
they are doing it now so it's ready for when
people decide they want better speeds, it's called planning.

quote (And lots of companies in the Gatwick area have been able to get FTTP for many many many years the same as the rest of the country)
so the rest of the uk has had super fast broadband all along has it? tell that to my speed test.
Posted by creakycopperline over 6 years ago
continued::: i swear if it was up to you, you would have us all still using carrier pigeons, and charging us £50 for the privilege
Posted by GMAN99 over 6 years ago
I don't want copper to last forever, when have I said that, I want fibre myself.

Any company can get FTTP in the UK and have been able to for many years, home users? No, companies? Definitely.
Posted by GMAN99 over 6 years ago
Not sure what you mean by "BT are doing it now in case demand does grow" they had plans to do it about 20yrs ago and Maggie Thatcher in her wisdom put a block on it
Posted by themanstan over 6 years ago
Creaky, companies have always been able to get FTTP from which ever ISP. It's only the domestic market where OFCOM had prevented BT from rolling out fibre, to protect the cable companies. And i have always said, it's the UKgov and the regulator which has prevented the UK having a proper competive fibre network by operating a restrictive as opposed to an incentivised regulatory scheme and it's too late to change what they've imposed.
Posted by creakycopperline over 6 years ago
hang on i just defended BT myself. and you're right it was thatchers fault that we do not have better connectivity today.
Posted by themanstan over 6 years ago
Apologies Creaky my goof, misread the middle bit with the end bit... still the case that any company that wanted fibre(if they really need it they should be able to afford it). Thatcher and every single government up to 2009 decision.
Posted by Frank22 over 6 years ago
My town is ready for Infinity, it is just that my street cabinet has not yet been done.
If BT refuses to inform me about (forthcoming) Infinity I could easily convert to VM if that were available. Therefore it is in BT's interest to tell people, besides that their refusal to talk is not doing customer relationships any good.
Posted by themanstan over 6 years ago
On the forums is this:

Download this excel and plug in your postcode, if your cab is going to be upgraded in the roll-outs listed to date it will be included. If it's not, then it will not be upgraded and you'll need to wait till the next set of upgrades are announced or they revisit your area.
Posted by chrysalis over 6 years ago
funny rollout, cornwall before major cities, classic. still £132k per customer not bad.
Posted by Frank22 over 6 years ago
Thank you, an interesting document. My postcode is listed, but no "Phase" given (Which I guess is the planned date for installation?). At least I now know I will get it, but I still don't have a clue when.
What does "uplift" mean in this doc?
Posted by themanstan over 6 years ago
Frank only if your postcode has a deployed "YES" is it factored in for upgrade.If postcodes near you are listed as YES, then your cab is not targetted for upgrade in the current deployment. Uplift relates to average speed improvement for the cab. So some lucky souls live nearby who could only get ~256kbps will get an uplift of 132 to ~33Mbps.
Posted by Frank22 over 6 years ago
Thanks. So I will have to be patient because in my area the cabs are not (yet) scheduled. The uplift in my area is 21.5, which i thought was a good reason to upgrade the cab. The cabs with a low uplift in the area are already upgraded. So BT is targetting customers (Virtually all in VM areas) not areas with speed problems.
No wonder so few people are taking Infinity, if they were interested in speed they would have gone to VM a long time ago.
Posted by themanstan over 6 years ago
Not really, a lot of the cabs in my locality have no VM presence what so ever and are >5km from the exchange. We'll benefit hugely from BTs rollout with respect to speed. But, it could have been any ISP really if they had the will and the pockets (and Gov didn't charge silly rates on fibre).
You must be logged in to post comments. Click here to login.