Virgin Media have written to around 1,500 customers to warn them that their computers may be infected with a trojan horse known as SpyEye. The trojan is malware software which has gotten on to computers and may be used to steal information from the computer such as bank account username and password details or e-mail account information. SOCA (the Serious Organised Crime Agency) detected the infected users as part of its online work to protect the country.
"SOCA works with a range of private sector partners to help prevent cyber criminals from exploiting legitimate businesses and their customers. We welcome steps taken within industry to utilise the information and resources provided by law enforcement and raise awareness of online safety.
It is equally important, though, for consumers to help protect their finances and personal information by ensuring their computers are equipped with up-to-date security software. Complementing the practical advice and support Virgin Media provides to its customers, internet safety information is freely available at getsafeonline.org."Lee Miles, Head of Cyber (SOCA)
Virgin last year announced a malware protection campaign and is continuing work in this area to help ensure its customers are safe online. Around a quarter of customers who have contacted Virgin through its Digital Home Support service have had not up-to date computer protection running and in some cases, no protection was installed at all.
"With increasing numbers of people getting online and a nation reliant on broadband, consumers are looking for more from their service providers to give them the confidence their online world is safe. Cybercrime is on the rise and the increasing sophistication of malware infections mean that all internet users could be at risk with devastating effects. We are taking this proactive approach to help protect our customers and to provide them the support and advice they need to stay safe online so that they can enjoy the best of the internet without the worry."Jon James, (executive director broadband) Virgin Media