Three quarters of broadband users feel that their service has not improved over the last 12 months according to a survey we carried out of over 1,200 users. Only 21% of users believed their broadband service improved.
The survey also asked users what their biggest broadband complaint was, and there was dominating trend toward broadband speeds. Around a quarter of those questioned felt that they could not receive the broadband speeds that they had been promised and about the same again were frustrated that they couldn't get access to fast broadband. Others had broadband gripes where broadband congestion and fair usage policies or limits were an issue. The cost of broadband was the biggest complaint in only 5% of those questioned.
"The vast majority of users do not seem to think that their broadband experience has improved in the past year, which is not painting a good picture of Broadband Britain.
Broadband speeds continue to be the biggest source of frustration for many users. We can only hope that with the latest announcements on increased fibre rollout by various telecommunications providers, the next few years will see a dramatic improvement on broadband speeds."Sebastien Lahtinen, (co-founder) thinkbroadband.com
The full results of the poll we carried out with 1235 respondents can be found below.
|Over the last year, what has been your biggest broadband problem?|
|I don't get the promised speed||23.8%|
|I can't get fast broadband||22.9%|
|Slow at peak times||17.2%|
|My broadband is unreliable||10.1%|
|Struggle to get problems fixed||6.7%|
|It's too expensive||5.1%|
|Is your broadband experience better now than it was 12 months ago?|
|It's about the same||39.2%|
|No - it's got worse||39.0%|
|Yes - it's improved||21.2%|
|I didn't have broadband last year||0.6%|