O2 have launched 'Guru TV', a new YouTube channel which offers free impartial advice and support to help O2 customers get the most from their mobile phone, mobile broadband and home broadband connections. It follows the company launching it's in store Guru service which currently employs 150 (expanding to 350 by the end of the year) technical experts to help people with their mobile phone.
The channel launches with over 400 videos which cover a range of the most common queries. These include basic steps such as topping up credit on mobile broadband, sending text messages and using apps on your mobile phone as well as more advanced steps like configuring static IP's on your home broadband router.
"O2 Gurus are our most passionate and knowledge experts and can translate complex gadgets into something that everyone can easily understand. We know how much customers value our in store Gurus and with the launch of O2 Guru TV we’re making it even easier for anyone to get technical help and advice from O2."Sally Cowdry, (Marketing Director) O2