Plusnet will introduce a free speed boost to existing customers by migrating them over to 21CN products which will offer speeds of up-to 20Mbps in areas that have been enabled. Many customers are still connected at speeds of up-to 8Mbps even though exchanges have had upgrades to bring BT's 21st Century Network (21CN) to the area. Plusnet will upgrade 20,000 customers by the end of the month, and sixty percent of all customers should have the opportunity to upgrade within the next 12 months. Customers will be given 14-days notice of the change.
"We have made a significant investment to upgrade our network in order to give our customers a better broadband service.
While an increase in speed can certainly enable consumers, internet users should be reminded that a number of factors can compromise speed including the distance from your telephone exchanges, internal wiring within property and the age of your hardware.
Meanwhile, the quality of users' experience is just as important as speed. Here at Plusnet we also look at factors such as latency which can cause 'jittering' on services such as iPlayer, Skype and Youtube. At Plusnet, we actively prioritise these services to give a better broadband experience as we know it is a key concern for our customers."Jamie Ford, (Chief Executive Officer) Plusnet
The news comes a day before Ofcom are due to release speed data for broadband providers. With many users still on slower products, this could have no doubt lead to Plusnet users perhaps recording slower than the industry average and the company could be concerned about being shamed by this. They are of course correct in that speeds aren't everything and measuring latency and packet loss can tell a whole other story about the quality of a broadband connection. Users interested in measuring latency can use our free broadband quality monitoring tool to see how well their broadband line performs (note, you need a static IP to use this service).