Users of Virgin Media's new super-hub have been hit by speed problems following upgrades offered to customers on the 20meg XL product. Customers were offered an upgrade to a faster 30meg service with no additional monthly fee, but a one off £30 equipment charge for the new router that virgin dub the "Super Hub". Unfortunately a problem has been found in the new super hub that is rendering it not-so super, and users are seeing speed issues following this.
Users have been given a bit of a run around with VM support suggesting that users check everything under the sun before finally coming to the conclusion that something could be wrong in their consumer hardware. The Register have done some probing and found that Virgin Media investigation has found that a data throughput issue does exist.
"Whilst the vast majority of customers are unaffected, we are actively investigating reports of reduced performance under some configurations. Testing is under way, and we expect to resolve the issue by a firmware update which will be automatically pushed out to SuperHub users as soon as a fix has been confirmed."Virgin Media spokesman
Virgin wouldn't commit to a date of when the update would be released but it is believed to be soon. An update is planned in May to fix some bugs and introduce a Bridge Mode, however it is hoped that the update to fix this problem will be released before then.
Virgin upload speeds
In other Virgin news, upload speed upgrades, announced in September, to set upload speeds at 10% of downloads are progressing with some recent areas completed. Full details of the schedule of upgrades can be found here (PDF).