Entanet are reporting problems on their Stepney Green WBC node which has taken DSL users offline which are directly connected there following a "forced unauthorised removal of equipment". The problem was reported on the Entanet status page at 01:17, but an update posted this afternoon clarified the reason for the outage as a burglary at the BT exchange.
"We can however confirm that the problem has been caused by a forced unauthorised removal of equipment from our location within Stepney Green. Our engineer has been on site for some time and further engineers are en-route with replacement hardware. We are however unable to install the replacements until the police have attended site. Naturally we apologise for the problems that connected customers are experiencing and wish to reassure you that we will restore services as soon as possible."Neil Watson, (Head of Service Operations) Entanet
Several items of equipment have needed to be replaced or repaired and Enta have had a primary focus on getting users back online as quickly as possible, although this has been delayed until they could gain access following the Police investigation. They hope to restore service within a couple of hours but the process will take longer than usual as damage to cables and fibres will need to be assessed. Any updates to the progress of this will appear on the Entanet status page.
This is not the first time that a burglary has occurred at Stepney Green exchange. In September 2008, the telephone exchange there was burgled with nine network cards belonging to BT stolen. We have enquired with BT as to details of what has happened at their site here but have yet to receive a statement.