Following a backlash from angry customers annoyed that their mobile usage limits were to be cut by in some cases 83%, T-Mobile have backed down to save face, and no doubt, a haemorrhaging of customers. The company had announced changes to their Fair Usage Policy which would have see data limited to 500MB a month for all mobile phone customers. Existing Android customers had in some cases a 3GB limit, a significant difference. A statement posted to the T-Mobile website read as follows:
"On Monday 10th January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers. Following a further review of our policy, these changes will now be introduced from 1st February, to new and upgrading customers only - not existing customers.
There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users"Lysa Hardy, (VP) T-Mobile UK
This is great news for existing customers who were worried that they wouldn't be able to continue using their phone in the same way there were accustomed to.