BT's super-fast Infinity broadband stuck in the slow lane
Tuesday 14 December 2010 11:49:40 by John Hunt

BT's latest and greatest broadband product, BT Infinity, which offers to deliver super-fast broadband speeds of up to 40meg has not been living up to its name. Users of the service have been reporting slows speeds on BT's community forums, with users seeing their service limited to speeds as low as 2meg in the evening until after midnight when speeds suddenly jump back up to the expected 30-40meg.

Users of the forum have suspected that the problem lies within the traffic shaping used on the BT network to throttle connection speeds to ensure that all users receive a fair broadband service without slowing down others to a crawl. Unhappy users have spent hours on the phone trying to get a fix to this but many have failed, and have resorted to contacting BBC Watchdog.

BT staff who have responded had been looking into it on an individual case by case basis as they did not believe this to be a general issue. We approached BT about the issue and received the following statement back from them:

"The slow speed experienced by a number of customers was due to a technical fault that was highlighted through individual complaints and our customer forums, this has now been fixed. We're sorry for the inconvenience and grateful to customers who highlighted this."

BT spokesperson

Users were still reporting issues last night so those affected will need to wait until this evening to see if the issue has actually been resolved.