Following news earlier this month that TalkTalk were being investigated by Ofcom over incorrect billing, it has now been revealed that Ofcom is investigating complaints from consumers that TalkTalk has been mis-selling fixed-line telephone services.
"Ofcom has opened this investigation following complaints from consumers."Ofcom Statement
The main complaint from users has been that either the company mis-sold a fixed-line telephone service to consumers or switched their line to TalkTalk without the users consent.
"TalkTalk is fully cooperating with Ofcom and will continue to provide all the information it needs to conduct its investigation. We continually review our sales processes and take any potential issues of mis-selling extremely seriously."TalkTalk Statement
TalkTalk stand a lot to gain by switching people to their landline telephone service when the user takes broadband as it allows the company to increase the average revenue per user generated by that user. It also acts as a tie-in to the company as whilst it is free to move your phone line to TalkTalk, it will cost £125 to switch this back to BT, although some Wholesale Line Rental (WLR) providers can do this cheaper.