Virgin Media have announced a new campaign to help protect their users from malware. The free trial service will help customers avoid infection through a process of educating users. The Virgin Media Internet Security team will be sending a letter in the post to customers whose computers are reported as being infected which will detail free options to scan and remove viruses. They will also provide contact details for Virgin Media's Digital Home Support team which can provide a complete virus removal service using remote control technology.
"Malware doesn't just affect computers – it can affect lives. It's time for ISPs to go beyond the basics and do whatever they can to help protect their customers from this growing problem. Customers may think they are protected, but with the ease by which malware can infect a computer – even just by visiting a innocent-looking website – we're going to do whatever we can to help defend our customers from serious consequences such as identity theft, and even banking fraud.
We're writing to customers we've been told may be infected by malware, encouraging them to check their computers have an up to date security package, such as Virgin Media Security, and offering advice on simple and free ways to disinfect their computer. For those who need a little bit more help we also have our fee-based Digital Home Support service which fixes problems using the latest cutting edge remote control technology."Jon James, (Executive Director of Broadband) Virgin Media
This move by Virgin follows a TalkTalk announcement last month about a new system to monitor its users as they browse the web to help protect them from malware and malicious websites. ISPreview have today published some answers to questions which they put to TalkTalk which mainly focus on the security concerns of the system storing or logging data.