A Welsh pensioner was quoted £150,000 to have broadband installed at her home after previously being told she couldn't have it. BT helpfully said they would contribute £8,000 to the costs.
"I just laughed, I thought it was ludicrous in view of their profits."
"I phoned BT and said surely this is a typing error and the girl said 'No, there's been no mistake, other people have had bills for much more than this.'"Mrs McCartney, BT Customer
The exchange (Llandeilo) which the village (Salem) Mrs McCartney lives in is enabled for broadband and other in the village do have it, however the line distance is to great to support a working connection.
"There can be very rare cases where additional charges need to be applied because of an exceptional amount of work required to the network in order to provide service.
These charges reflect the additional line plant and equipment needed to provide broadband to a particular location.
BT is making a multi-billion pound investment in its UK network and is continuing to work with the Welsh Assembly Government to find solutions for the relatively few areas in Wales still unable to access a broadband service.
We've been working on broadband 'notspots' but it requires huge amounts of engineering work.
If it's just one individual person and it requires upgrading the network for one person, no company would cover that."Chris Orum, BT
For those who live in wales and find themselves in a similar situation (unable to get broadband), the Welsh Assembly Regional Innovation Broadband Support Scheme (RIBS) would like to hear from you as they have intentions to try and fill in the broadband not-spots such as where Mrs McCartney lives.
If you suffer by living in a broadband not-spot or a broadband slow-spot you can register your details on our broadband not-spot website which is helping to map the areas in Britain where broadband is not available.