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TalkTalk reach 4.197 million broadband customers
Tuesday 11 May 2010 11:30:06 by John Hunt

TalkTalk have released their financial results for the year ending 31st March 2010 which show a strong growth in broadband customers. Q4 saw a new increase in broadband customers of 42,000, up from 36,000 in Q3. This brought the total number of broadband customers to 4.197 million, edging slightly ahead of Virgin Media who reported 4.17 million for the end of March.

TalkTalk have seen some large changes in their business over the last year with the acquisition of Tiscali and de-merger from Carphone Warehouse to be a separately listed company. Their focus for the current year will be to maintain momentum in the broadband market, continuing to grow the broadband base and the average revenue per user (ARPU). They also plan to complete the integration of Tiscali, migrating customers onto the expanded network and also the customer management and billing systems. ARPU for the full year grew by 4.2% to £23.60 (up from £22.65 in 2009) although this was lowered by the Tiscali acquisition.

"Last year was transformational for TalkTalk. In July we completed the acquisition of Tiscali, to create the largest provider of unbundled broadband and voice services in the UK, with a 23% share of the broadband market. Just before the end of the year we completed our demerger from Carphone Warehouse plc, to become a separately listed, standalone telecoms company.

Our businesses performed well throughout the year, with the TalkTalk brand ending the year as the fastest growing ISP base in the UK. Our straight-forward, value-for-money customer propositions, and the benefits of our investment in the UK's most extensive Next Generation Network, enabled us to report strong revenue, profit and cash-flow growth.

This year we will focus on two main priorities for the business: maintaining our momentum in the broadband market through continuing to grow TalkTalk's broadband base and ARPU; and completing our "one company" integration programme, migrating customers onto our expanded network footprint and onto core customer management and billing systems. This continued focus on growth and integration will deliver sustainable operating cash-flow growth, and allows us to set out specific targets for our dividend growth going forward."

Charles Dunston, (CEO) TalkTalk Group


Posted by mattbibby over 6 years ago
That's alot of ADSL connections lol
Posted by AndrueC over 6 years ago
Hats off to them - they are clearly giving most people what they want. It'd be nice if they were a little better on the CS side but then so would most companies.
Posted by zyborg47 over 6 years ago
People see the price and think great, cheap broadband, which it is until something goes wrong and then the customer service is rubbish.
Talk Talk network is not that great anyway, I know plenty of people around here with Talk Talk and their sync speed is dreadful compared to what it should be.

Posted by jtthedevil over 6 years ago
Tell them to go to and register on the forum. Mods will pick up the problem and check various line profiles until one suits that give a balence of good stability and speed. Any big retailer to unsavvy public will always set a high snr/ low speed/ good stability.
Posted by otester over 6 years ago
After instalking a new computer for a family friend whoes on LLU I noticed they had 5Mb profile but the speed fluctuated between that and 2Mb constantly although they didn't have the pro package.

Are the pro and non-pro packages backhauled seperately (more bandwidth for pro)?
Posted by razer over 6 years ago
I'm amazed at the sudden appearance of many many TALKTALK-XXXXX [wireless] SSIDs that have popped up around me recently. They must've been on a hell of a sales pitch.
Posted by ancientrocker over 6 years ago
absolute rubbish both in coustomer servivce and speeds
Posted by Bowlsman41 over 6 years ago
I have had talktalk phone and broadband for 2 years now and not had any problems that were not fixed although the speed does go between 3 and 6.5 MB which for a free service is not bad
Posted by Stuartli over 6 years ago
The usual nonsense from people such as ancientrocker - I've been with TalkTalk for four years on the AnyTime International3 package and both the BB speeds and odd occasion to use CS or the forums have proved excellent.

In the meantime, apart from the staggering financial savings, broadband speeds have gone from 2Mb to "Up to 8Mb" and in the past two or three days to "Up to 24Mb."

Not bad for free broadband, UK and international calls for £9.99 a month....:-)
Posted by leshewitt over 6 years ago
I'm not an apologist for TalkTalk but I agree with Stuartli. I've been with them for 3 years. I get good service (via CS & the online forum), good speed, very stable service, at a fantastic price. I'm a good 4km from the exchange and sync at 6mbps. Their dynamic traffic shaping also works great. If you've got to have traffic shaping (and that's a whole other debate!), it should work this way.
Posted by ChrisatBRIL over 6 years ago
Interestingly, I was with Tiscali and never had any problems. I have moved over to TalkTalk, and now have a lot of dropped transfers and, although a reasonable speed measured by software (about 2.7 Mb), it often takes several minutes to load a web page. However, I don't understand all the complexities. Just would like my Tiscali service back!
Posted by Ronat over 6 years ago
I also agree with Stuartli.I have been on the same package for the same length of time,and although I don't have great speed,it is ample for my needs.I have always found the CS to be very helpful,but I suppose that no matter what company you deal with,there will always be some complaints.(Surprise,surprise,not all employees are great at their job.)I honestly can't see anything else on the market that approaches the value for money on my deal.
Posted by baystonhill over 6 years ago
I wonder how many of this 4,197 million are actual customers that want to be with them .. we still trying to get rid of them as we are not actual customers of there's but still get someone's miss directed mailing including their bill - which gets sent back monthly - given up with there CS as you go round in circles, even been told that "we not their customer so cant talk to you" but the mailing still comes!
Posted by malcolmv over 6 years ago
I disagree with posts saying that TalkTalk's service is rubbish - faults not found by BT have now been sorted and even though I am a couple of miles from the exchange we receive download speed of up to 5.5Mbps on thinkbroadband's speedtester. My neighbour who is with Plusnet gets 2.3Mbps and we share the same underground cable. Now that is a significant difference and I put this down to TalkTalk's commitment to resolving the problems on my line.
Posted by Pete-W-Trotman over 6 years ago
The CS is very helpful and I get speeds on my pro line of greater 5M and just less 10M am I lucky or what!!
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