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BT fire affects 437 exchanges
Wednesday 31 March 2010 13:25:41 by John Hunt

The Register are reporting that a fire at a BT building in North Paddington is causing widespread problems on the BT network. 437 local exchanges and 37,5000 Datastream circuits are reported to be affected.

"Following a fire at a BT exchange in the Paddington area, customers in parts of North and West London may be experiencing a loss of broadband and/or telephone service. Customers in other parts of the country may also be affected."

BT Statement

Vodafone are also reporting that its network has been affected by the incident.

Update 19:10 31/10/2010

A further statement has been received from BT this afternoon with regards the Fire at Burne House in Paddington.

"Following major flooding at a BT exchange in the Paddington area, tens of thousands of customers in parts of North and West London may be experiencing a loss of broadband and/or telephone service. Customers in other parts of the country may also be affected. We are currently working on restoring services to customers, however as this is a complex incident we cannot accurately predict when all services will be restored. We will issue further updates as the situation changes.

Any customers needing to make calls to the emergency services who have a problem using their phones are advised to do so by using their mobile phone, or alternatively by using a friend or neighbour's working phone."

Updated BT Statement

Comments

Posted by brutos over 6 years ago
i work for a ISP and its been crazy since this morning a lot of angry customers
Posted by Rroff over 6 years ago
My brother just said "worst day at work ever" lol - he works with ISPs/ADSL support.
Posted by nadger over 6 years ago
Wasn't me guv as I left Paddington just after midday.

Looks like it could take some time to resolve.
Posted by brutos over 6 years ago
@ nadger

This will take more than "sometime" to fix this was own goal by BT/Fire department

you basically got wet adsl equipment and water and adsl do not mix well
Posted by TalkTalkBoy over 6 years ago
The fire/flooding was in the basement, it shouldnt take long to get power restored to site. There is an openreach engineer on site at the moment with a generator waiting to hook it up. There's also a backup generator on the way as well.
Posted by rogan8 over 6 years ago
Would not be so sure it will all be restored so quickly. Water and high voltage electricity dont make good bedfellows. Power surges may have damaged equipment and with soo much powered down it may take sometime replacing anything/everything that may be damageed
Posted by timmay over 6 years ago
How long is it likely to take to be fixed?
Posted by TalkTalkBoy over 6 years ago
The power and copper cabling come into the basement, this is where the fire and flooding happend. The last update i has was that the fire brigade were unable to pump out the water quick enough and Openreach has acquired industrial pumps to pump it out of the basement. This is near completion.

The actual MSANs, DSLAMS and other equipment are on other floors.

Openreach have advised that some services will be restored by the initial generator with further services to be restored by the second generator which is en-route.
Posted by TalkTalkBoy over 6 years ago
The full BT notification was posted here:

http://forums.thinkbroadband.com/zen/t/3825797-re-large-bt-service-outage.html
Posted by rogan8 over 6 years ago
I dont think there is a realistic restoration time at present as there is no power to the building , the main supply and generator were damaged by the flooding which has yet to be pumped out. Then they will need to dry out and/or replace power equipment. Generator maybe used but may not be enough in the short term to supply everything
Posted by c_j_ over 6 years ago
How much impact would there have been if the connections had been, say, fibre, rather than copper? Does water trouble fibre in the same way it troubles copper wiring?

Just askin, like.
Posted by Somerset over 6 years ago
Fibre terminates on routers etc. which are obviously afected by water.

Many of the outside links will be fibre.
Posted by c_j_ over 6 years ago
"Fibre terminates on routers etc. which are obviously afected by water."

Main reason for asking is that coverage on at least one other sites (which I can't find right now but is presumably where TalkTalkBoy above read it too) claims that the flood is in the basement where the copper terminations are, whilst active kit is said to be upstairs and not flooded. Plausible? Sensible?

Like I say, just askin'.
Posted by rogan8 over 6 years ago
The main issue is a power to the building
Posted by Gamerwillz over 6 years ago
My exchange here in North Yorkshire are not affected.
Posted by CARPETBURN over 6 years ago
Another reason the monopoly of BT has to end.
Posted by rasczak over 6 years ago
<sarcasm>
Exactly Carpetburn, because BT's policy of deliberately setting fire to, and then having flooded during the extinguishing, their buildings is causing many problems across the country. As other providers will surely not have such a policy then it can only be good.
<\sarcasm>

I thought I better add the tags as some may not understand.
Posted by swests over 6 years ago
Well I'm no where near Paddington, North Hampshire to be exact, and I'm impacted by issue. As a small business I need connectivity!!!!

My provider (Nildram/Tiscalli/TalkTalk/Opal or whoever they are today) can't even route elsewhere to bypass this. Is the comms infrastructure in this country so poor that all connections pass through a single point (of failure!) Is seems to me that it's a very weak setup if that's so! Grrrr
Posted by Somerset over 6 years ago
There isn't a single point of failure for ALL connections. OK here.
Posted by innoko over 6 years ago
Our ADSL just went down in SW London. Fortunately we have two ADSL lines into the office on different exchanges both with Plus.net. Swap the routers over et voila!. Up and working again...
Posted by TalkTalkBoy over 6 years ago
Service restored 01/04/2010 01:00
Posted by weremog over 6 years ago
no it isn't!!! Telephony - incoming calls still not coming through (Peacehaven E.Sussex)
Posted by gmwebway over 6 years ago
With modern networking, should it not be possible to route around any problems except in the end-user premises or the 'last mile' connection? ie, in this case only those lines actually terminated at this exchange.
Posted by TalkTalkBoy over 6 years ago
weremog1,

Thats a problem with your own service providers equipment, power is restored though ;-)
Posted by CARPETBURN over 6 years ago
"<sarcasm>
Exactly Carpetburn, because BT's policy of deliberately setting fire to..."

I never said it was, if it wasnt all under BTs roof though not as many people and areas would had been affected, any non BT fanboy can see that (HUGE sarcasm)
Posted by AndrueC over 6 years ago
@gmwebway:Not really. Modern networks are built to be cheap to run not to be reliable.
Posted by timmay over 6 years ago
Eclipse: "We have been advised that the earliest resolution for this incident is currently Sunday 4th April."
Posted by tobykim over 6 years ago
Well I just tried to book a driving test and the payment facility isn't available because of this I was advised on the phone to try at the end of next week, so looks like a long job
Posted by chrysalis over 6 years ago
the postcodes listed on theregister included me in leicester, however I didnt have an outage so I wonder if that was a mistake it been listed or maybe some of leicester was affected.
Posted by CARPETBURN over 6 years ago
Probably a combination of things chrysalis. Who your ISP is, actual location in some of the affected areas, if you are lucky to be on/going though equipment in the exchange that isnt affecetef, if you are LLU or not LLU and loads of other things.
Posted by stevelondon over 6 years ago
I live next door to the exchange for me it went down at around 10 - 11am my BT landline 02 mobile and BE Broadband all off, chaos outside all night and mine was all restored by the time i got up this morning, seems i was lucky businesses in the area was still out at lunchtime including all the ATM cash machines and banks were all closed still.
Posted by TalkTalkBoy over 6 years ago
The LLCL0 LLCM0 LLEA0
LLEM0 LLES0 LLLC0 LLLN0 LLLS0
LLLV0 LLLW0 LLMR0 LLMY0 LLND0
LLNE0 LLNI0 LLSD0 LLSL0 LLSM0
LLSS0 LLST0 LLSW0 LLTH0 LLWE0
LLWN0 LLWR0 LLWS0 LLWW0 To Fo

in the post refer to trunks of cable and not postcodes ;-)
Posted by chrysalis over 6 years ago
sorry I meant dialing codes, my dialing code was listed.
Posted by 2doorsbob over 6 years ago
LOL probably one of there own customers set fire to the exchange out of sheer frustration ..maybe he thought BT would fibre it up ha ha ..hummm i shouldnt put idea's into peoples heads ..CARPET stay away from that petrol can
Posted by CARPETBURN over 6 years ago
^^^ Makes you wonder what fire protection system this exchange had. In the update story people are saying alot of stuff was affected due to it being on lower levels like power and emergency services, so that sounds like bad design also..... Lets shove the stuff what powers it and keeps the emergency services going in areas with least ventaliation and most likely to get flooded..... bottom floor, perfect sense :-S
Posted by rogan8 over 6 years ago
I would imagine the size of the standby generator and the noise when running it would preclude above ground siting. Its quite usual for high voltage equipment to be sited in basement areas as this is where the 3 phase supply would enter the building.
Posted by CARPETBURN over 6 years ago
How is the standby generator powered?
Posted by Somerset over 6 years ago
Probably diesel.
Posted by CARPETBURN over 6 years ago
Diesel generator in a basement/lower level? And also in the same place as where the main power comes in? Not very bright design that!
Posted by Somerset over 6 years ago
Who says the generator is in the basement?
Posted by CARPETBURN over 6 years ago
Rogan8 states "standby generator and the noise when running it would preclude above ground siting"
and
"Its quite usual for high voltage equipment to be sited in basement areas"

As i said if what people are saying is true makes you wonder what is above ground, from what people have been stated it sounds like all the important stuff is on the same level, hardly smart design, i hope BT didnt help design Military based communications, one fire and we are BLEEPED
Posted by elj221c over 6 years ago
It is normal for standby diesel generators in exchanges and places like broadcastiing studios to be sited in basements. Not all exchanges have standby power. In emergencies mobile gens are used. Not sure how an end to BT's monopoly (?) would make any difference. Any company with equipment provided to be part of the network could be susceptable in the same way.
Posted by CARPETBURN over 6 years ago
Not normal at all and noise obviously isnt the reason generators were not above ground level, especially as thats exactly what is currently powering the shambles...... Generators above ground :rolleyes: LOL
Posted by Somerset over 6 years ago
Generators are rarely above ground level, often at ground level.
Posted by CARPETBURN over 6 years ago
^^^ Mistake accepted, teach me for quoting and using others phrases.
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