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TalkTalk reach 4.15m broadband users
Tuesday 19 January 2010 10:38:02 by John Hunt

TalkTalk have released their Q3 results for the 2009-10 financial year which covers up to the end of 2009 and shows a net growth of 36,000 new broadband customers, including the Tiscali brand (62,000 net reduction). This is in line with their expectations, and shows a rise over the 15,000 net additions last quarter. Total group revenue for TalkTalk was up to £446m, up 29% from the £347m the previous year, with the average revenue per user increasing by 70p to £23.80.

"TalkTalk Group's brand profile, value for money proposition, and customer service have continued to generate real momentum in the market, attracting 36,000 net new broadband customers during the quarter and taking the base to 4.15m. We are now confident that our base at the end of the current financial year will be towards the top of our existing 4.1m to 4.2m guidance range. The Tiscali integration remains well on track to create a highly efficient platform for providing our customers with excellent value and service."

Charles Dunstone, (CEO) Carphone Warehouse

Comments

Posted by otester over 7 years ago
I would put this more down to mass-advertising and public unawareness when it comes to shopping for ISP's.
Posted by CARPETBURN over 7 years ago
Id put it down to the market being full of stupid people that dont want to pay much for broadband and then moan if it has issues.
Posted by callum9999 over 7 years ago
Id put it down to TalkTalk being a good service at a very cheap price.
Posted by ken_williamson over 7 years ago
Being a former Tiscali customer since 2004, I had always been OK with the service & speed I received, living at the wrong end of the telephone exchange. Now Talk Talk have taken over, for the last week I have had 2.5MB/sec consistently (previously maybe 1MB/sec, but very variable). The customer service has been very helpful & response time has been fast, while still delivering good value for money. I personally am very happy with the new owners ... long may it continue.
Posted by gilderoy over 7 years ago
Think TalkTalk is good ?.... try and leave!
I am informed by my new ISP that they cannot use the existing line to my property as TT will not release it (this will be why they say you don't need a MAC code) A new line to my property is going to cost £110 from BT, but as the telegraph pole is up to capacity,they need to ask TT to modify the terminal to allow them to connect a new line. I am informed that TT will not do this. At the moment, the change over is 1 week overdue without any signs of actually happening. It's not mad - it's bl--fy criminal!

Posted by gilderoy over 7 years ago
Reasons for leaving TalkTalk ... been fighting with them for over a month over bandwidth issues on my line. I consistantly enjoy speeds of 6.7 to 7.2mbps. So, way before Christmas when I suspected everything seemed to have slowed up I found that I was actually getting between 0.9 and 2.2mpbs. Spent my Christmas holidays waiting for replies to Tech Service (up to an hour at times before they answered a call) only to be fed bulls---t and lies before, a week ago I tried to cancel my account .... see previous posting.
Posted by ruskin0 over 7 years ago
O dear i wont be goin to TT, thanks for that.
Posted by CARPETBURN over 7 years ago
@ gilderoy... Cease the service (phone and internet) from them completely, they will no longer have control of the cable that runs into your house. Of course you will still have to pay BT a overpriced re-connection charge and you may lose your telephone number, but you will be free of them. Also report them to ofcom if they refuse to give you a MAC, it may not help though as i think FULL LLU services are exempt from the must give a user a MAC rules, but you may get lucky, especially if ofcom have had a million similar complaints.
Posted by asrobs over 7 years ago
Has carpetburn tried TTalk????
Posted by jtwebb over 7 years ago
I changed from Tiscali last year and I am happy with the performance. However, they messed up the DD and disconnected without warning. I have been to the bank who assure me they tried to take money before the DD was set up. TT are ignoring my missing complaints including my demand that my credit rating has not been damaged. Their behaviour is appalling.
Posted by clive4 over 7 years ago
Mistakes due to human nature do happen. And they can be rectified. Send a polite email to Charles Dunstone dunstoc@cpw.co.uk laying out your complaint in specific but brief details and one of his PA's will phone you back (from England) and sort your problems. Well, it worked for us. He wants his customers to be happy.
Posted by Whitefort over 7 years ago
I'm one of the poor sods who had faultless service from Tiscali. Then TalkTalk bought it. Their first action 'to improve the quality of my customer experience' was to give me a 33.3% increase in my monthly bill.

When I queried this, I was promised that my broadband was now 'an entirely new product' and that I would soon see a marked change in the quality of service.

I did. My internet speed has slowed to a point that reminds me of the old dialup days.

I'm one customer that TT will be losing very soon, and I'm sure there'll be lots of others.
Posted by CARPETBURN over 7 years ago
quote"Has carpetburn tried TTalk????"

To which branch of Talk Talk are you refering?
Posted by trevoru over 7 years ago
CARPETBURN, I think you have just got a thing against Talk Talk, I have been with Tiscali for several years for my broadband and telephone and have no complaints, and I still have no complaints since Talk Talk took over, it is very good value.
Posted by machanch over 7 years ago
Joined TTalk in Apr 2009 and for approx 5 months, I had no complain about the service. The internet worked fine, I would see the odd link failure on the DLink router and ignored it. Then my son do online gaming (PS3), and game drops sometimes . This became more regular, checking the router logs would show 2 or more failure a day, other time it would go a few days without any failure.
Compare to my previous ISP TTalk performance is not nearly good. The last 2 months I
have many connection failures due to PPP issues, and I am not the only customer
who have this problems.. see TTalk forum.
Posted by tommy45 over 7 years ago
not surprising really how can they upgrade their equipment ect when they entice new customers by charging $6.49 a month to sucker them in ,just like tiscali did too
Posted by CaptainW over 7 years ago
Correct me if I'm wrong folks but if you are fully unbundled with any provider ie it costs to go back onto the BT network, you cannot use a MAC code to transfer the service!
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